What are the responsibilities and job description for the Customer Service Representative (Lighting and Electrical Distribution) position at REGENCY ENTERPRISES INC?
Regency Supply develops people while serving clients and impacting communities. We value the whole person and are eager to help you succeed in your role, in your career, and in your relationships. Join a team with over 40 years of experience making lighting and electrical easier for clients like Disney, Lucid Motors, Marriott, Walmart, Kroger, and Kohl’s.
As an Customer Service Representative you'll play a key role in customer satisfaction and the smooth operation of our business.
RESPONSIBILITIES
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Take care of customer requests including orders, returns, claims, quotes and product or service questions.
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Initiate product sourcing, account set-up, account maintenance, and custom catalog management.
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Process inbound/outbound customer calls using a personal/conversational approach.
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Stay informed of all Account Rules, ensuring orders are in compliance with those rules.
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Process orders with accuracy and efficiency.
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Utilize provided tools and acquired product knowledge to quickly and accurately identify desired product.
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Quickly and accurately translate product part numbers from one brand to another, maximizing profit margin potential while properly gauging customer requirements.
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Consistently suggest value-added services, alternate products, and full case pack quantities while processing customer orders.
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Provide administrative assistance to Account Managers - e.g. product guide creation, NAED projects, order/quote entry, RMA entry, etc.
Qualifications:
- Customer service experience, 2 years preferred.
- Experience working within tight deadlines.
- Office or call center experience handling client requests via high-volume phone calls and emails preferred.
- Self-awareness and a desire to grow.
- Must be a problem solver, organized, and have excellent time management and multi-tasking skills.
- Must have great phone etiquette, and have clear and friendly communication.
- Proficiency in Microsoft Excel and Outlook.
This position is a hybrid position, working 3 days of the week in one of our offices; candidates will only be considered who reside in a commutable distance to one of our office locations in Southern California (Santa Clarita, Chatsworth, Orange County, San Diego).
Regency Supply is a national lighting and regional electrical distributor. Regency has a dynamic environment and offers a full range of benefits, including medical, dental, vision, EAP, 401(k), paid holidays, birthday time off, vacation & sick time.
Regency Supply is an Equal Opportunity Employer. Opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, military and veteran status, and any other characteristic protected by applicable law.
Salary : $25 - $29