Community Liaison

Job title: Business Development Representative

Work Location: In-Person / Field-Based (Territory Travel Required)

Duties:

The Business Development Representative is responsible for driving admissions and revenue growth by building and maintaining relationships with referral partners across an assigned territory. This role focuses on generating new business opportunities while supporting existing partnerships to facilitate admissions into company programs. The BDR manages the full referral lifecycle—from outreach to admission—while collaborating closely with admissions and clinical teams to ensure continuity of care.

• Build, develop, and maintain relationships with referral partners including hospitals, discharge planners, therapists, physicians, case managers, and community organizations
• Actively prospect and generate new referral sources while maintaining consistent engagement with existing partners
• Maintain a structured territory plan balancing new business development and account management
• Conduct in-person visits, outreach calls, and presentations to promote services and increase referral activity
• Manage all client and referral communication through CRM systems, ensuring timely and accurate follow-up
• Convert inquiries into admissions by guiding clients and families through the admissions process
• Collaborate with admissions and clinical teams to ensure seamless transitions of care
• Assist with discharge planning by identifying and coordinating appropriate levels of care or transfer facilities
• Maintain accurate records of weekly activity, referrals, and pipeline reporting
• Attend community events, networking functions, and professional meetings to represent the organization
• Adhere to company expense guidelines and submit reports in a timely manner
• Travel within assigned territory, including occasional overnight travel
• Preform other duties as assigned by leadership

Education and/or Work Experience Requirements/Certifications:

• Bachelor’s degree or equivalent experience in business development, marketing, or behavioral healthcare
• 1–4 years of experience in healthcare marketing, business development, or addiction treatment preferred
• Must have a valid and in good standing Driver’s License and own vehicle
• Knowledge of substance abuse, behavioral health, and levels of care preferred
• Understanding of insurance and payer types (commercial, private, VA) is a plus
• Strong communication, presentation, and relationship-building skills
• Highly organized with the ability to multitask and work independently
• Proficient in CRM systems and Microsoft Office