What are the responsibilities and job description for the Evergreen Deployment Technician position at Refulgent Technologies Inc.?
Job Details
Job:Evergreen Deployment Technician
Location :VCW Building at 3205 Freedom Drive, Charlotte, NC 28208
Onsite Various County Buildings
(Travel in county vehicle driven by a full-time employee)
This is a vacant position supporting the FY26 Evergreen Project. The Evergreen Deployment Technician will be responsible for performing hardware refreshes, including computers and selected peripherals. The role requires onsite support at end users desks, maintaining a professional appearance, and delivering excellent customer service.
Responsibilities
Perform hardware refreshes for desktop and laptop computers
Transport, store, and manage computer inventory following documented procedures
Push, pull, or lift equipment up to 50 lbs on a regular basis
Image computers with Windows 11 using SCCM
Schedule computer replacements with end users via ServiceNow
Complete computer refreshes directly at end users desks
Reclaim, transport, and return old computers
Update and document asset inventory in HAM Pro (ServiceNow)
Ensure accurate tracking of hardware throughout the refresh process
Provide professional, courteous, and customer-focused onsite support
Required Skills & Experience
Experience with computer hardware refresh or deployment projects
Hands-on experience with Windows OS imaging (Windows 11 preferred)
Familiarity with SCCM
Experience using ServiceNow for ticketing and scheduling
Ability to follow documented procedures and asset management processes
Strong customer service and communication skills
Ability to perform physical tasks, including lifting up to 50 lbs
Preferred / Nice-to-Have Skills
Experience with HAM Pro (ServiceNow)
Experience with Apple iPhone deployment
Prior Evergreen or large-scale device refresh project experience