Customer Service Representative

Reeder Distributors, Inc. is looking for a Customer Service Representative with a personable and professional demeanor who is extremely detail oriented. This role serves as a liaison for customers, providing product and service information while resolving issues with accuracy and efficiency. The position requires problem-solving skills, strong communication, and constant interaction with both customers and co-workers. Customer satisfaction is at the heart of this role.

• Schedule: Monday through Friday from 8am to 5pm
• Location: Fort Worth, TX
• Rate of Pay: $20-$22 per hour

Responsibilities of a Customer Service Representative

• Manage a high volume of incoming calls and route them promptly to the correct department or staff member
• Greet visitors and customers, identify their needs, and ensure a positive experience
• Build strong relationships and trust with customer accounts through clear and professional communication
• Provide accurate, complete, and timely information using approved tools and resources
• Consistently meet individual and team performance goals, including service metrics and call handling targets
• Resolve customer complaints by offering effective solutions within established timeframes and following up to ensure satisfaction
• Adhere to company communication standards, procedures, and policies
• Proactively engage with customers to enhance their experience and exceed expectations
• Provide professional and courteous support at the Customer Pick-Up Window, ensuring customer needs are met promptly and a positive experience is delivered at every interaction.

Job Requirements of a Customer Service Representative

• Proven customer support experience or experience as a client service representative
• Track record of being a problem solver with an over-achieving mindset
• Detail-oriented and organized with strong interpersonal skills
• Strong phone contact handling skills and active listening
• Familiarity with CRM practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Why You'll Love Working Here

• Medical, Dental, Vision, Disability, Paid Time Off, and 401(k)
• Stable, growing company with long-term career opportunities
• Hands-on role with direct impact on safety and operations
• Team-oriented environment focused on accountability and results

Company Overview

Since 1973, Reeder Distributors, Inc. has been a family-owned and operated company built on reliability, customer service, and quality. Our long-standing success is driven by the dedication of our team and the strength of our customer relationships.

We are committed to exceeding expectations and creating a workplace where employees can grow and succeed.

Equal Opportunity Employer

Reeder Distributors, Inc. is an equal opportunity employer. We recruit and advance employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability, medical condition, genetic information, national origin, marital status, veteran status, or any other protected status.

We are committed to providing reasonable accommodations throughout the application and interview process. To request accommodation, please contact hr@rdinc.us.

Disclaimer

The statements above are intended to outline the general scope and level of work assigned to this role. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Employees may be asked to perform additional tasks as needed.

Candidates must pass a background check and drug screen prior to hiring.

Salary : $20 - $22