PIP & Personal Injury Paralegal – Narrative Operations

At Redefine Management, we are committed to providing every patient with the highest quality of care and compassion. With a dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, Chiropractors, and Vascular specialists, we pride ourselves on delivering coordinated, comprehensive care across a growing range of specialties.

Redefine Management is seeking an experienced and highly organized PIP & Personal Injury Paralegal – Narrative Operations to oversee our medical narrative reporting process and provide legal-administrative support for Personal Injury Protection (PIP) and motor vehicle accident (MVA) cases.

This position serves as a key liaison between our physicians, legal teams, and outside attorneys, ensuring that narrative reports, medical documentation, and case-related requests are processed accurately and efficiently.

The ideal candidate will have a strong background in New Jersey personal injury litigation, PIP claims, or medical-legal case management, combined with an understanding of medical records, physician narratives, and attorney billing processes.

This is an excellent opportunity for an experienced paralegal or medical-legal professional seeking to take ownership of an important operational function within a growing healthcare organization.

Job Title: PIP & Personal Injury Paralegal – Narrative Operations

Salary: $65,000- $85,000, commensurate with qualifications, relevant experience, and the scope of operational responsibilities.

Hours: 40 hours per week/ Hybrid schedule 

Job Type: Full-time

Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus

Key Responsibilities

Narrative Report Management

• Oversee the end-to-end workflow for medical narrative reports associated with personal injury and motor vehicle accident cases.
• Coordinate with physicians to obtain medical opinions, narrative reports, and supporting documentation for attorney requests.
• Track pending narrative requests, monitor turnaround times, and ensure timely completion and delivery.
• Review narrative reports and supporting documentation for completeness, consistency, and administrative accuracy before distribution.
• Maintain organized records of narrative requests, completed reports, and outstanding items.
• Identify opportunities to improve the efficiency and consistency of narrative operations.

PIP & Medical-Legal Case Support

• Provide administrative and paralegal support for New Jersey PIP and personal injury-related matters.
• Coordinate the collection, organization, and distribution of medical records, treatment documentation, and supporting case materials.
• Respond to attorney inquiries and facilitate communication between legal representatives, physicians, and internal departments.
• Assist with requests for medical opinions, case summaries, and documentation needed for litigation, arbitration, or claims review.
• Maintain familiarity with NJ PIP requirements, medical documentation standards, and relevant legal processes.
• Track case deadlines, outstanding documentation, and attorney follow-up requests.

Attorney Billing & Collections

• Coordinate billing for narrative reports, medical records, and other medical-legal services.
• Track outstanding attorney invoices and accounts receivable.
• Follow up on outstanding balances and coordinate collection efforts with the appropriate departments.
• Research and resolve billing discrepancies related to attorney requests.
• Maintain accurate records of billing activity, payments, and outstanding balances.

Operational Coordination & Reporting

• Serve as a primary point of contact for narrative operations and related medical-legal requests.
• Collaborate with clinical leadership, physicians, legal representatives, and administrative teams.
• Manage multiple active cases and requests while maintaining accuracy and meeting deadlines.
• Maintain tracking systems and prepare updates on pending requests, report completion, billing, and collections.
• Recommend workflow improvements to increase operational efficiency and accountability.
• Perform additional PIP-related legal support and administrative responsibilities as assigned.

Required Qualifications

• 3–5 years of experience working in a personal injury or motor vehicle accident law firm, or a closely related medical-legal environment.
• Minimum of 3 years of experience involving New Jersey personal injury litigation, PIP claims, or medical-legal case management.
• Strong knowledge of NJ PIP processes, medical records, narrative reports, and attorney documentation requests.
• Demonstrated experience communicating and coordinating with physicians regarding medical opinions and reports.
• Understanding of medical terminology, particularly orthopedics, spine care, and pain management.
• Experience with attorney billing, accounts receivable, and collections.
• Strong organizational skills and demonstrated ability to manage multiple cases and competing deadlines.
• Excellent written and verbal communication skills, attention to detail, and ability to work independently.
• Proficiency in Microsoft Office and experience using electronic medical records or case management systems.

Education

• Associate's or Bachelor's degree preferred.
• Paralegal certificate strongly preferred.
• Equivalent relevant professional experience will be considered.

Preferred Qualifications

• Experience working with a New Jersey personal injury law firm or healthcare organization handling MVA/PIP cases.
• Experience managing medical narrative reporting processes.
• Familiarity with PIP arbitration documentation, attorney requests, and litigation support.
• Experience coordinating documentation across multiple physicians or clinical locations.
• Experience developing operational workflows and tracking performance metrics.