Customer Story Project Manager

RedCloud Consulting is a global business and technology consulting firm supporting clients across North America, Europe, Asia-Pacific, and the Middle East. For more than two decades, RedCloud has partnered with organizations ranging from high-growth mid-market companies to global enterprises, helping them solve complex business and operational challenges—leveraging modern data platforms, artificial intelligence, and secure digital foundations to drive smarter decisions and scalable outcomes.

RedCloud seeks a Customer Story Project Manager to support immediate client operations.

Location: Remote, United States

Overview

The Customer Story Project Manager is responsible for end-to-end program ownership of customer story production across written, video, and event aligned deliverables. This role partners cross functionally with client stakeholders, customers, legal teams, writers, and agency partners to ensure successful delivery of high visibility customer storytelling assets used in executive communications, field marketing, and global events.

This position requires a proactive, client facing program manager capable of independently managing stakeholder engagement, production timelines, and cross functional alignment within a fast-paced enterprise marketing environment.

Responsibilities Include But Are Not Limited To

• Program Ownership & Intake Alignment
• Review Story Requirements Briefs and validate production readiness with internal stakeholders and customers.
• Partner with Executive Producers (EPs) and Writers to develop story outlines and clarify outstanding production inputs.
• Confirm early alignment of customer stories with:
• Solution play priorities
• Campaign or event alignment
• Marketing or leadership initiatives
• Solicit feedback and approval from internal subject matter experts (SMEs).
• Stakeholder Management & Communications
• Schedule and lead customer kickoff calls.
• Manage ongoing communications with:
• Client PM’s
• Customer stakeholders
• Legal and compliance teams
• Agency production partners
• Prepare and track follow ups to maintain production momentum.
• Lead meetings with Studio and client stakeholders to gather updates for:
• Production pipeline
• Capacity planning
• Timeline adjustments
• Production Management & Sequencing
• Own production timelines, sequencing decisions, inputs, reviews, and approvals for assigned customer stories.
• Collaborate with assigned writers to ensure deliverables remain on pace for deadline delivery.
• Identify risks related to production timelines, approvals, or stakeholder inputs.
• Escalate blockers to client FTE team as needed to remove constraints or reset stakeholder expectations.
• Approvals & Publication
• Secure final customer legal approval and any required signed releases for:
• Social amplification
• Logo usage
• Official publication
• Submit finalized stories for publication via marketing services hub.
• Validate content completeness prior to submission to reduce downstream update requests.
• Amplification & Post Production Support
• Collaborate with Social Media stakeholders to support story amplification.
• Assist with post publication updates or stakeholder requests as needed.

Required Knowledge, Skills, and Abilities:

• 3 years of experience managing enterprise marketing deliverables (customer stories or similar workstreams).
• Demonstrated ability to lead meetings comprised of multiple stakeholders with competing priorities.
• Experience working with Fortune 500 companies and customer legal teams requiring signed agreements or release approvals.
• Ability to proactively manage communications and production dependencies across cross functional teams.
• Demonstrated proficiency in Microsoft Office tools.
  
  

Preferred Qualifications:

• Experience supporting enterprise storytelling, advocacy, or field marketing programs.
• Experience working within agency or cross functional marketing environments.
  
  

Compensation range for this position is $104,400 - $127,600/year DOE.

Benefits and bonus information can be found at https://www.redcloudconsulting.com/careers

RedCloud requires employees have the legal ability to work in the country hired during their employment period. During onboarding, proof of eligibility to work in the applicable country will be requested. RedCloud does not provide visa sponsorship.

About Us

Anchored in a foundation of integrity-based consulting, RedCloud brings together senior-level experts who work side by side with client teams to design and implement durable, high-impact solutions. Our approach emphasizes trust, accountability, and long-term value—balancing stability, growth, and innovation to help organizations operate securely and confidently in an increasingly complex global environment.

RedCloud delivers a comprehensive range of services across its core practices: Data & AI, Delivery Excellence, Digital Solutions, Marketing & Sales, Privacy, Security, Data Center and Critical Infrastructure Security, and Strategy & Transformation. As our clients expand globally, so do we—providing consistent, expert support across regions while remaining agile, collaborative, and deeply invested in client success.

Recognized for both performance and culture, RedCloud has been named #1 Best Company to Work For in Washington (Mid-Sized Businesses) by Seattle Business Magazine, a “Fastest Growing Company” multiple times on the Inc. 500/5000 list, and recognized by Consulting Magazine as a Leader in Technology Consulting.

Visit http://www.redcloudconsulting.com/ for more info.