What are the responsibilities and job description for the Help Desk Specialist position at Red Sun Technology?
We are looking for a Help Desk Technician to support the client’s mission-critical technology environment by providing Level 1 technical support, telephone support, remote-control troubleshooting, and user administration form processing. This role will support end users with computer issues, user moves/adds/changes, account administration requests, and form-completion review. The ideal candidate will have strong attention to detail, excellent customer service skills, and the ability to follow established procedures accurately. This is an onsite role in Hartford, CT, and local candidates will be favored due to the onsite
support requirements.
- Minimum 1 year of experience providing Level 1 help desk, desktop support, or end-user technical support.
- Experience supporting PC hardware and software installation.
- Experience providing end-user support both face-to-face and by telephone.
- Strong customer service skills with the ability to communicate clearly with non-technical users.
- Ability to review user administration forms for completeness and accuracy.
- Experience processing user moves, adds, and changes.
- Ability to follow documented procedures and retain forms according to protocol.
- Experience escalating technical issues to higher-level support teams when needed.
- Experience communicating with supervisors, internal departments, and external agencies.
- Prior state agency, child welfare, public-sector, or user-administration support experience is strongly preferred.
- Experience with computer system and user administration is highly desirable.
- Technical familiarity with Microsoft Active Directory is highly desirable.
- Experience with Windows 10 and Windows 11 is highly desirable.
- Experience with Office 365 is highly desirable.
- Experience with device management, device imaging, and device troubleshooting is highly desirable.
If interested, please apply with resume.