Receiving & Customer Support Specialist

Receiving & Inventory / Customer Support Specialist

Location: Twin Falls, Idaho
Company: Red’s Trading Post (Idaho’s Oldest Gun Shop)
Position Type: Full-Time
Job SummaryWe are seeking a high-energy, detail-oriented, and customer-focused Inventory & Customer Support Specialist to join our team in Twin Falls. This is a multi-faceted role where you will manage incoming inventory for our online sales operations and provide top-tier service to our local walk-in customers and digital patrons in a fast-paced environment.
We are a 90-year-old, family-owned business, and we take immense pride in our legacy, our community, and our team. We can teach you our inventory systems, but we cannot teach hustle and a positive attitude.
CRITICAL COMPLIANCE REQUIREMENT: As a licensed federal firearms dealer (FFL/SOT), all employees are subject to rigorous background checks. Applicants must have NO FELONY CONVICTIONS or any other legal prohibitions against possessing firearms or ammunition, and must be 21 years of age or older (required for handling handguns).Who You Are (The Ideal Candidate)

• A Hard Worker with Hustle: You take initiative to get things done, enjoy staying busy, and don’t wait to be told what to do.
• Uncompromising Attention to Detail: You double-check your work, notice the small things, and take pride in accuracy—whether counting stock or processing strict federal paperwork.
• Responsible & Accountable: You take personal ownership of your responsibilities, admit when mistakes happen, and actively work to fix them without passing the buck.
• Strong Work History: You have a steady, reliable employment background that shows you stick with your commitments and take your jobs seriously.
• Thrives in a Fast-Paced Environment: You enjoy an active, high-energy workday and can pivot quickly between processing inventory and helping customers without missing a beat.
• Respectful & Professional: You treat all customers, coworkers, and vendors with dignity and maintain a helpful, welcoming attitude.
• Great Phone & In-Person Presence: You are well-spoken, polite, and confident when speaking with customers over the phone, via email, or face-to-face.
• Growth Mindset: You are coachable, welcome constructive feedback, and are always looking for ways to sharpen your skills and improve store processes.
• Team-Focused: You understand that we win as a team and are always willing to jump in and help a coworker with order fulfillment, stocking, or customer support.

Key ResponsibilitiesInventory & Receiving

• Inbound Logistics: Receive, unload, and inspect incoming shipments for accuracy, completeness, and quality.
• Verification: Verify received items against purchase orders to ensure correct quantities and exact model specifications.
• Stocking & Organization: Record inventory movements accurately in the system and stock items in designated locations with clear labeling.
• Order Fulfillment: Assist with order picking, packing, and shipping activities as required.

Customer Service & Retail Operations

• In-Store Support: Greet and assist retail customers walking into the store with a welcoming, knowledgeable attitude.
• Sales & Background Checks: Guide customers through the purchase process, including accurately processing background checks through the FBI National Instant Criminal Background Check System (NICS).
• NFA & Class 3 Transfers: Assist customers with ATF Class 3 Special Occupational Taxpayer (SOT) transfers, ensuring all National Firearms Act rules and paperwork are followed precisely.
• Digital & Phone Support: Respond to customer inquiries via email and answer incoming calls professionally, addressing questions or directing calls appropriately.

Requirements & Qualifications

• Experience: A strong, proven work history demonstrating longevity and reliability in previous roles.
• Regulatory Compliance: Extreme attention to detail and personal responsibility when completing federal paperwork, processing NICS background checks, and assisting with Class 3 SOT transfers.
• Tech Skills: Familiarity with computers and the ability to navigate web-based databases (like NICS and ATF eForms). Note: We will train you on our specific inventory software.
• Physical Demands: Ability to stand for extended periods and safely lift heavy loads during shift hours.
• Bonus Points: Prior familiarity with firearms, optics, or NFA items is a massive plus!

Industry & Safety Requirements (Strictly Enforced)

• No Felony Convictions: Clean criminal record with no felony convictions due to federal firearms regulations.
• Age Requirement: Must be 21 years of age or older.
• Drug-Free Workplace: We maintain a drug-free environment. All applicants must be able to pass a pre-employment drug screening.

Pay: $15.00 - $16.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount

Application Question(s):

• Due to federal regulations regarding firearms, all employees must be at least 21 years of age and have a clean criminal record with no felony convictions. Do you meet both of these requirements?

Work Location: In person

Salary : $15 - $16