Customer Support Specialist

Job Position: Customer Support Specialist

Location: Jerome, Idaho
Employment Type: Full-time
Benefits: Benefits include medical, dental, vision, paid time off, and a 401k

Customer Support Specialist 

Job Description:

At Giltner, the Customer Support Specialist manages customer inquiries, monitors active freight
shipments, coordinates pickups and deliveries, and works closely with dispatch and fleet teams to ensure
timely and efficient transportation.
Customer Support Specialist Responsibilities:
 Answer phones
 Perform general customer support by responding to emails, scheduling delivery appointments,
giving rate quotes, status of shipments, helping customers correctly fill out bills of lading.
 Respond to customer issues.
 Handle inquiries from associates of Giltner by responding to emails, completing reports, etc.
 Perform computer functions using Microsoft Office to complete reports, spreadsheets, emails,
memos, look up information, etc.
 Must communicate well through many forms such as phone, email, face to face, etc.
 Creates, maintains and enters information into databases using company/internal freight
monitoring system(s).
 Complete forms and reports in accordance with company procedures.
 Responsible for maintaining open and concise communications to ensure a
satisfactory customer service experience.

Customer Support Specialist Qualifications
 Exceptional customer service skills
 Strong written and oral communication skills are essential
 Ability to work in a team environment in high-pressure situations
 Multitasking
 Problem-solving skills
 Computer experience
 Experience in the Trucking and, or Logistics Industry preferred.
What We Offer
 Opportunity for Professional & Personal Growth
 Medical, Dental, and Vision Insurance
 401K
 Flexible Spending Account
 PTO

Who We Are
At Giltner Transportation, we move freight safely while treating every load as an opportunity to
demonstrate our high quality, dependable service. Our company prides itself on consistently providing
service that exceeds 98% on-time throughout the country. Giltner operates 200 state-of-the-art tractors
and trailers of which we can track location and temperature of every load via satellite. Our people,
technologies, and business practices are among the best in the trucking industry and we strive to give our
customers a simple and reliable shipping solution.
Giltner Transportation - The Better Move. 
 
*Pre-employment reference checks, background check, and drug screen are required for all positions
within Giltner.