What are the responsibilities and job description for the Call Center Agent (FT40) position at Red River Credit Union (RRCU)?
Description
Position Title:
Call Center Agent
Reports To
Call Center Supervisor / Call Center Manager
Basic Function
Answers telephone inquiries regarding Credit Union services and member accounts. Resolves problems encountered on member accounts and/or refers problems to the appropriate department for resolution as needed.
Responsibilities
Position Title:
Call Center Agent
Reports To
Call Center Supervisor / Call Center Manager
Basic Function
Answers telephone inquiries regarding Credit Union services and member accounts. Resolves problems encountered on member accounts and/or refers problems to the appropriate department for resolution as needed.
Responsibilities
- Answers telephone inquiries regarding RRCU services and member accounts. Resolves problems encountered on member accounts and refers errors and problems to the Call Center Supervisor/Manger for resolution as needed.
- Handles member account activity.
- Identifies & cross-sells relevant services.
- Makes withdrawals for members by teller’s check for mailing to account address. Transfers loan/credit card payments and account transfers as requested by members and according to Call Center policy.
- Assists members with debit/credit card inquiries and/or problems.
- Places check orders following Call Center Policy.
- Assists members with online banking/bill payment/electronic statement services.
- Quotes current loan and savings rates.
- Cross-trains to learn Call Center Agent II skills.
- Adheres to all Red River Employees Federal Credit Union policies and procedures.
- Performs other related duties as assigned.
- High school diploma or the equivalent.
- One or more years of experience in a financial institution, preferred.
- Competent computer skills and use of standard office equipment.
- Good communication skills, professional telephone skills and manners, and ability to explain RRCU services in an understandable manner.
- Ability to meet, speak, and deal effectively with people, being professional always.
- Must maintain a neat and professional image.
- While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to operate normal office equipment and some transporting, not to exceed 25 pounds.
- Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.