Demo

IT Technical Administrator II

Red Canoe Credit Union
Longview, WA Full Time
POSTED ON 4/6/2026
AVAILABLE BEFORE 6/5/2026

IT Technical Administrator II

 

 

Job Code
ITADM2

FLSA STATUS
Non-Exempt

REPORTS TO
IT Operations Manager

DEPT
Information Technology

SUPERVISES
None

WAGE
 

REVISED
 

 

POSITION PURPOSE

Self-motivated and service-oriented employee that is responsible for credit union hardware and software. Administration, configuration, installation and maintenance of all hardware and software. Provides technical troubleshooting on all hardware/software. Responsible for working with vendors to identify and resolve issues. Completes routine branch visits. Provides help desk support with IT. Works with IT Operations to complete research, make recommendations and complete implementation for hardware and software. Acts as SME for hardware and software systems.

 

ESSENTIAL JOB FUNCTIONS

  • Technical Administrator
    • Responsible for administration of all hardware/software including building, analysis, upgrades, installation, and troubleshooting.
    • Manage all hardware deployment. Manage software used for hardware deployments and imaging. Make decisions on deployment processes to maintain standards.
    • Responsible for asset tracking of hardware and software.
    • Administration of credit union phone system, including setup, configuration, support, and installation.
    • Product research and recommendation of new productions or direction related to PC hardware, software, and security.
    • Responsible for hardware, software and PC/Network installation, relocation, configuration, support, and administration.
    • Perform preventative maintenance (PM) when necessary.
    • Participate in developing, achieving, and maintaining technology plans and goals consistent with the credit union mission values and goals.
    • Responsible for working with vendors to support and manage systems.
    • Routine field service and site visits (local and remote branches)
    • Provide tier II/III support for help desk tickets as assigned.
    • Assist VP Information Technology in technology planning, budgeting, assessment and implementation of all related hardware and software.
    • Assist with training, education, and new employee orientation to keep users updated on current and new PC hardware/software.
    • Keep current documentation on procedures, reporting, and policies for both PC’s and networks.
    • On-call technical support. Responsible for or assists with after-hours system failures and emergencies.
  • Network services and security
  • Responsible for managing all software security updates. Manage software installations and patches.
  • Assist with security policies concerning the use, security and integrity of hardware, software, and data. Responsible for implementation of security policies for hardware and software. Creates security policies on computers as needed.
  • Ensures the use, security and integrity of hardware, software and data complies with credit union policy.
  • Works with Networking team for network related technical support, problem resolution and testing as needed.
  • Maintains virus software and ensure pcs remain up to date according to credit union policy. Scan computers for viruses or assist users with potential viruses. Responsible for removing potential viruses.
  • Responsible for installation and locking/unlocking of software for usb and computer lockdown.
  • IT Operations/Help Desk
  • Evaluates, prioritizes, troubleshoots, routes, and answers support requests from users experiencing problems with hardware, software, networking, and other computer-related technologies, own the issue until resolution while upholding SLA.
  • Thoroughly manages trouble tickets submitted by end users. Resolves all first level issues during the initial request / response. Follows up to make sure outstanding problems are being resolved, communicates to the stakeholder all updates through the ticketing system including triage/resolution specifics.
  • Makes judgments resolving issues of a technical nature, referring any complex issues to the appropriate team member’s/SME’s.
  • Manages and contributes to the development of existing support systems, centralized enterprise knowledge base, and enterprise automation initiatives.
  • Acts as a SME for support, automation, desktop imaging/deployment and alerting. Works with other SME’s and coordinates as necessary to drive issue resolution.
  • Documenting and tracking all calls/tickets that come in. Document process and resolution in all tickets. Create help desk solutions.
  • Assist with IT training for credit union personnel - as assigned.
  • Perform additional duties as assigned.

 

CRITICAL JOB DUTIES 

 

 

BASIC REQUIREMENTS

BASIC REQUIREMENTS

  • Ability to work in a potentially stressful environment while managing established due dates and goals.
  • Service-oriented and self-motivated individual.
  • Ability to work with others tactfully and professionally; and use of tact and diplomacy when working with confidential information.
  • Practical knowledge of the following operating environments: Current Windows Server and current Microsoft Windows PC environments.
  • Practical knowledge of client/server computing environments using Windows and Ethernet technology. 
  • Practical knowledge of communication protocols, hardware, and software
  • The strong desire and ability to maintain a current knowledge of Network Services.
  • High degree of organization in personal workload and the ability to work unsupervised in the accomplishment of routine task.
  • Proficient verbal and written communication abilities, including ability to teach and explain ideas and concepts to co-workers and clients with varying levels of technical knowledge.
  • Ability to plan, coordinate and set priorities with changing business needs.
  • High degree of accuracy
  • Willing to work irregular hours including weekends and nights.
  • Must be bondable.

 

MINIMUM QUALIFICATIONS

  • BS/BA in Computer Science preferred; PC/Network Certification a plus or equivalent professional experience may be considered.
  • Technical Experience – At least five (5) years–plus professional experience in PC/Network Technical support. PC/Network environment strongly desired including hands-on PC or Network administration within a Microsoft environment. Equivalent experience may be considered. 
  • One or more PC, Software (job specific) and/or Networking Certifications required. Related/comparable experience considered.
  • Proven competencies in all applicable technical areas.
  • Job Certification required – A , MCSA Windows, Office 365 Admin, Microsoft 365 Desktop Admin, or similar training. Demonstrated experience may be considered. 
  • PowerShell Scripting experience required or demonstrated experience.
  • Computer patching experience required or demonstrated experience. 
  • Hardware deployment experience required or demonstrated experience.
  • Database management experience and/or Microsoft certification a plus.
  • Financial Service Experience – One (1) year-plus credit union/banking data processing experience preferred: equivalent work experience may be considered. 
  • Keyboard proficiency
  • Ability to hear by telephone and in person.
  • Ability to read English by sight; and both speak and write English.

 

JOB RELATIONSHIPS

  • This position reports directly to the VP Information Technology and may have daily contact with employees, management team, members, Board of Directors, and outside organizations.

 

ESSENTIAL MENTAL, PHYSICAL & ENVIRONMENTAL DEMANDS

  • General - The physical demands described here are representative of those that must be to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. 
  • Physical - Office mobility required. Approximately 20% standing, 70% sitting, 10% walking, as need demands. Possess sufficient manual dexterity to skillfully operate standard office equipment including a computer or typewriter keyboard, 10-key calculator, facsimile machine, photocopier, and telephone. Other demands include talking, handling & reaching, seeing (corrected vision) and hearing in normal range. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. A telephone device to enhance hearing will be provided if needed. Occasional light lifting. The employee must occasionally lift and/or move up to 30 pounds. Periodic inter-branch or interdepartmental access may be required, including for distribution and access to various materials, equipment, meetings, etc. Storage and retrieval of materials, maximum reach required is 84 inches.
  • Mental - Mental effort required involving considerable organization, planning and analytical efforts with superior communication. General demands include alertness, memory, observation, empathy, ingenuity, learning ability, problem solving, patience, initiative, memory, objectivity, creativity, speaking ability, reading, and writing ability, judgment, persuasiveness, concentration, flexibility, precision, and auditory discrimination.
  • Environmental - Minimal discomfort from heat, dust, air conditioning. The noise level is usually moderate, including external road noise. Transport within remote branch and/or main office/facility may be single or multilevel (as required) including a variety of stairways, elevators, etc. Exposure to computers and other electronic equipment. The lunch/break area is exposed to microwave and is in the basement at main office. The facility is 100% free of tobacco smoke. 
  • Equipment - Essential equipment used includes, but may not be limited to telephone, personal computer, other on-line computer terminal(s), calculator, office security systems. Non-essential equipment generally includes a paper shredder, typewriter, photocopy machine, facsimile (fax) machine, etc.

 

APPROVALS

This is to acknowledge the undersigned have thoroughly reviewed the position description. It is understood that while this document attempts to provide a complete description of the position requirements, it does not include an exhaustive list of functions which may be delegated from time to time. It is understood Red Canoe CU reserves the right to revise, change or disregard certain or all position responsibilities when, in the opinion of management, circumstances warrant. The employee further acknowledges their understanding of each position responsibility for which they will be held accountable and agrees to carry each out to the best of their ability. This position does not constitute a written or implied contract of employment.

____________________________________ 

Employee:

_______________ 

Date:

 

____________________________________

Manager:

_______________ 

Date:

___________________________________

CHRO:

________________ 

Date:

 

REVISED

May 2025

 


Salary : $28 - $43

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