RMC/SOS Account Manager

Location: Bangor, Maine · Schedule: M-F 8-5

Records Management Center and Shredding On Site (RMC & SOS) protects information for businesses across Maine and New Hampshire through secure shredding, records storage, scanning, and document management. We are part of Lynch Group, a family-owned company headquartered in Bangor.

We're adding an Account Manager to our growing sales team. You'll own relationships with our existing business customers, make sure they're well cared for, and help them get more value from everything we offer.

What you'll do

• Build and manage relationships with a book of existing business customers through regular check-ins, site visits, and account reviews
• Welcome new customers after their first service and guide them into a long-term relationship
• Uncover customer needs and grow accounts by cross-selling records storage, scanning, document management, and hard drive and media destruction
• Partner with our business support team on renewals and annual pricing reviews
• Spot at-risk accounts early and work to keep them
• Ask satisfied customers for referrals
• Log every account activity and opportunity in Pipedrive CRM and track results against goals

What you bring

• Experience in account management, sales, and/or customer-facing engagement roles
• A track record of building and keeping long-term customer relationships
• Curiosity and strong listening skills to uncover what customers need
• Confidence recommending additional services when they fit
• The organization to manage a large book of accounts and keep every follow-up on schedule
• Comfort with CRM software

Why RMC/SOS

• A growing business and sales team with room to advance
• An established book of customers who already trust us
• Structured onboarding and training from day one
• Work as part of a fun and engaged team
• Values we live by: Dependable, Resourceful, Innovative, Versatile, and Engaged

Benefits & Pay

We believe in reinvesting in our people and providing comprehensive benefits, including:

• $55,000–$65,000, with an opportunity for performance-based incentives
• Earned Time Off (ETO) and Personal Time Off (PTO) programs.
• 7 paid company holidays annually.
• 401K plan with a 50% company match on up to 5% of deferrals.
• Health Insurance options (PPO and HMO) with an HSA match.
• Dental, Vision, and Life Insurance coverage.
• Supplemental AFLAC insurance options.
• Wellness bonus for completing an annual wellness exam.
• Gym membership reimbursement.
• Mileage/vehicle reimbursement.
• Tuition and professional development reimbursement.
• Professional membership reimbursement

ABOUT LYNCH GROUP

Lynch Group, selected as a Best Place to Work in Maine in 2024, 2025, and 2026 is a family-owned holding company managing several businesses in transportation, logistics, data management, and commercial real estate. Over 50 years, we’ve grown from a small, family-owned and run business into a diverse, multi-functional organization with 120 team members operating out of locations across Maine for customers throughout the U.S. and Eastern Canada. Guided by our DRIVE core values—Dependable, Resourceful, Innovative, Versatile, and Engaged—we are focused on building strong teams and delivering results for our customers and communities.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $55,000 - $65,000