What are the responsibilities and job description for the RDC+ Customer Care Representative position at Realtor.com?
Description
RDC Customer Care Representative
About the Role:
Do you have a passion for providing exceptional customer service? Are you seeking an opportunity where you can make an impact, grow your career and be a part of an amazing organization? Our growing business is looking for a High Performance minded individual to join our team as a RDC Customer Care Representative. We need an enthusiastic individual who can listen to customer issues and then offer solutions to each problem. The successful candidate for this role will have a strong command of the company's customer service best practices, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
The RDC Customer Care Representative is a detail‑oriented, customer-oriented role responsible for supporting real estate agents and MLS partners. You will be the front‑line point of contact for RDC agent inquiries, handling email/phone/chat support, troubleshooting product and data issues, and partnering with other teams including Product and Engineering to ensure a reliable, high‑quality experience for our users.
What You'll Do:
Answers incoming customer inquiries regarding technical issues, product/service questions and general customer inquiries
Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Utilize effective communication and problem-solving skills via inbound phone and chat to handle customer inquiries – we believe in providing one-touch resolution!
Identify and escalate technical issues that require deeper investigation while including clear reproduction steps, relevant account details, and screenshots where helpful
Log and surface recurring feedback and known pain points via appropriate feedback channels
Meeting or exceeding company expectations around productivity and service quality goals
What You'll Bring:
Minimum 2 years of customer service experience in a call center environment
Excellent communication skills (both verbal & written)
Strong attention to detail necessary
Extensive knowledge of current Realtor.com® products
Organized with the ability to handle a fluctuating volume of work & responsibility
Strong research and technical skills required
Knowledge of Chrome and Firefox
Customer service oriented problem-solvers who can think on their own without direct supervision
Team Player with a positive attitude & confidence
Must be able to work a full-time shift scheduled Monday through Friday, between 6 a.m. and 6 p.m. with ability to work weekends (Sat/Sun) if needed, including 4 days in office per week.
How We Work:
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work four or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. Hybrid 4 days in our Scottsdale, AZ office.
How We Reward You:
Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:
Inclusive and Competitive medical, Rx, dental, and vision coverage
Family forming benefits
13 Paid Holidays
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location