What are the responsibilities and job description for the Avail Customer Care Representative position at Realtor.com?
Description
Avail Customer Care Representative
This role will align with the Avail team, a part of the realtor.com® network. Avail offers a software platform with a complete set of tools, guidance, and best in class educational content providing landlords with everything they need to be confident and professional.
Are you a people expert? Are you eager to create lasting impressions by using your ability to teach, empathize, and build relationships? At Avail, we are as passionate about our customers as we are about improving the rental process for everyone. In this role, you will be our customer's first point of contact, and you will have the opportunity to drive the value they find on the platform. We build our policies around our favorite company values- Customers Are Our North Star and People Are Our Foundation! What we mean by that is the people on our team are just as important as our customers. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Customer Care Representative and help change the world of real estate, one home at a time.
What you’ll do:
Develop a deep knowledge of Avail.co products and services
Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end
Help customers troubleshoot issues of low to medium complexity levels
Answer questions for landlords and tenants about topics such as:
How do I list my property?
How do I apply?
How do I build a residential lease that complies with my state laws?
How do ACH payments work?
Identify the need for and create self-help solutions for customers and internal team members
Be your authentic self in each and every conversation
What you’ll bring:
Verbal and written fluency in English and Spanish a plus
Deep passion and drive to help others and humanize the customer service experience
At least 1 year of supporting customers by taking high volume inbound calls
At least 2 years experience in customer-facing roles
Expert-level written and oral communication
Bachelor's Degree, preferred
Experience working with a fast-growth technology company, preferred
Experience in the following tools: Zendesk and JIRA, preferred