What are the responsibilities and job description for the Service Coordinator - Top MEP Firm - Growth & stability position at RealREPP?
RealREPP, a full-service recruiting firm, is currently teaming with a growing, stable, and nationally recognized building systems expert to assist them in hiring a Service Coordinator in Houston, TX.
This role is responsible for overseeing the daily scheduling, tracking, and reporting of service activities for assigned Service teams. The Service Dispatcher ensures efficient communication between customers, service technicians, and department staff, while maintaining high standards of service and operational accuracy.
Responsibilities
This role is responsible for overseeing the daily scheduling, tracking, and reporting of service activities for assigned Service teams. The Service Dispatcher ensures efficient communication between customers, service technicians, and department staff, while maintaining high standards of service and operational accuracy.
Responsibilities
- Schedule and document all daily service activities for assigned Service teams.
- Enter service requests from phone, fax, and email into the system; ensure customer account information is accurate and up-to-date.
- Prioritize service calls and match customer needs with appropriately skilled technicians.
- Dispatch service calls promptly, provide customers with ETAs, and communicate any delays.
- Collect new/pending customer account information for credit verification/approval.
- Track daily progress of service calls and maintain accurate Graphical Schedule Board entries with a 2-week look-ahead schedule.
- Issue and manage purchase orders (POs); track and resolve open POs and coordinate with Accounting via Doc-Link system.
- Communicate with customers to ensure work meets or exceeds expectations and arrange follow-up visits as needed.
- Respond to customer inquiries and escalate concerns when appropriate.
- Assist with preventative maintenance scheduling, defect warranty processes, part orders, inventory management, billing, and other service-related duties.
- Collect, review, and enter daily technician timecards and process incoming field paperwork (work orders, JHAs, payroll, extra work authorizations, inspection sheets, expense reports, vendor invoices).
- Meet with Service team supervisors weekly to coordinate upcoming work through completion.
- Monitor reports on open POs, open/complete service calls, and PM schedule and profitability.
- Foster a cohesive, respectful, and efficient work environment.
- Perform additional assignments as requested or needed.
- High school diploma or equivalent required.
- 2 years of progressive experience in dispatch, administration, and customer service.
- Thorough understanding of business/industry practices, standards, and processes.
- Knowledge of and respect for safety and OSHA rules and regulations.
- Excellent motivational and team-building skills.
- Strong written and verbal communication skills.
- Strong organizational, problem-solving, and multi-tasking abilities.
- Advanced computer skills, including MS Office; WennSoft experience a plus.
- Outstanding customer service skills and the ability to handle multiple demands calmly and politely.
- Detail-oriented and able to prioritize effectively.
- EXCELLENT salary DOE bonus
- 401(k) w/ 50% MATCH, NO CAP & IMMEDIATE vesting
- 100% paid medical, dental & vision
- Generous PTO days
- Gym membership discounted cell phone
- Continued career growth & work-life balance
- FSA, HSA, life & disability insurance, and MORE!
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*
Salary : $24 - $28