Onsite Weekend Front Desk Attendant - Part Time (Sugar Top)

RealManage Elevated is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated is a values-based company with the following values as our guiding principles:

• Integrity: We always do the right thing.
• Respect: For our customers, employees, and company, mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: More than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: We are a professional services company; people do business with people they like.
• Always Improving: Never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated's fast-growing team, where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary: 

SugarTop Resort is the premier destination spot when visiting the High Country.  Located in the Village of Sugar Mountain, N.C.,  the resort is a ten-story high-rise condominium complex that houses 320 units. SugarTop amenities include a full-size heated indoor pool, two large hot tubs, one dry and one wet sauna, as well as a state-of-the-art workout facility. The long-range views are without question the best in the region for your sunrises and morning coffee or sunsets with your other favorite beverages. SugarTop Resort is adjacent to Sugar Ski, the premier winter sports venue in the Southeast, as well as a challenging 18-hole championship Golf Course just minutes away in the Village of Sugar Mountain. The iconic Grandfather Mountain welcomes the sunrise each morning.

The Weekend Front Desk Attendant greets and provides excellent customer service to all guests entering the facility. Also provides support and services to the Association Management Staff.

The essential duties and responsibilities include:

• Receive and respond to resident phone calls; redirect as appropriate,
• Greet all guests with a warm smile and a positive attitude, assisting them with questions and directing them to the appropriate team members as needed,
• Assist with checking residents in, as necessary, to utilize the fitness center and pool.
• Facilitate amenity access by having residents either provide completed documentation or by providing them with the appropriate documentation to read and sign in order to receive amenity access cards.
• Update new/existing owners’ information in the appropriate system daily or as required.
• Sort incoming mail and package deliveries for distribution,
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervisors of unusual equipment or operating problems, and the need for additional materials and supplies.
• Ensure all safety precautions are followed while performing job duties,
• May be asked to assist with special projects and tasks.

The ideal candidate will have a High School diploma and a minimum of 2-3 years’ experience in administrative, customer service, and/or related fields. Excellent communication, writing skills, and phone etiquette are a must. Excellent computer skills, including MS Outlook, Word, and Excel. Familiar with standard operations of common office equipment: Phones, printer, postage meter. High degree of accuracy and attention to detail. Also, must have a positive, outgoing personality and, ability to work as a team player.

Must be able to work flexible hours, including early mornings, nights, and weekends, including holidays. Schedule is subject to change based on business needs.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. The work environment characteristics are normal office conditions at the community center. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1-2 years of experience at a hotel front desk is preferred
• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel, and PowerPoint).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer.
• Constantly positions self to maintain files in file cabinets
• The ability to communicate information and ideas so that others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 20lbs across the office for various needs
• Works in outdoor weather conditions while on-site at various communities.
• Occasionally ascends/descends a ladder or stairs.

Pay and Benefits:

$15.00   to $17.00, depending on education and experience.

Salary : $15 - $17