Onsite Community Director (SDCA61126)

Company Overview

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000 ), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

Facility Management

• Hire and manage facility staff; maintain staff schedules
• Manage ongoing staff training
• Manage maintenance of facility by working with vendors, reporting problems, and monitoring work orders
• Review, process and manage all requests to reserve the recreation room/patio
• Obtain bids for improvements or repairs to facility when necessary
• Respond to alarm calls or emergencies involving the onsite property
• Maintain petty cash/debit card accounts for ordering of supplies
• Weekly inspection of all facilities and parks
• Maintain key FOB entry system and distribution of keys as necessary
• Maintain RV lot log, applications and waiting list
• Work closely with the Community Manager to ensure that all needs of the facilities are being addressed or brought to the Board’s attention
  
  

Event Planning

• Plan special community-wide events through the year
• Plan regular community activities, such as swim lessons, cooking classes, fitness programs, movie nights, educational seminars, story hours, etc.
• Provide sound feedback to the Board on what events work and those that don’t
• Provide creative suggestions to the Board for new events
  
  

Communication

• Write monthly newsletter
• Write and upload articles and update content for community website
• Maintain community calendars
• Provide regular email updates and written communication with residents
  
  

Homeowner Interaction

• Provide support for community clubs & organizations
• Respond to homeowner requests/questions
• Interact with management office on any service requests or inquiries received from the homeowners
  
  

General Management/Association Support

• Attend HOA meetings and provide oral or written reports to Board of Directors
• Manage registered users on community website
• Manage homeowner content (message boards) on community website
• Upload documents, files and photos to community website
  
  

In addition, the onsite director should….

• Have a flexible schedule to work evening and weekends when necessary
• Be able to lift and carry boxes with event supplies
• Have strong communication skills (oral and written)
• Have good computer skills
• Work with little supervision
• Maintain good problem-solving skills
  
  

Plus other work-related tasks as needed