Onsite Assistant Community Manager / Junior Licensed CAM (OFL42226)

Company Overview

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000 ), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Essential Function

The role of the Onsite Assistant Community Manager (ACM) is to provide support to the Onsite Community Association Manager (CAM) and management team in the delivery of contracted services to clients and homeowners. The ACM’s role closely resembles that of the CAM Community Association Manager, and the ACM will act in the stead of the CAM when the need arises and as authorized. When acting in this role in the absence of the CAM, the ACM will address all management responsibilities and business matters utilizing their discretion and judgment to act in the best interest of the client. ACMs must independently prioritize work in coordination with the respective teams to ensure completion of assigned work. In performance of the role and responsibilities of this position, the Assistant Community Manager will perform all duties in accordance with the approved Mission, Vision, and Values of RealManage

Duties/Responsibilities

• Understand the Management Agreement for assigned Onsite CAM
• Successful completion of M-100 and CMCA certification within one (1) year of hire or one (1) year of assignment to the position and maintain CMCA credential throughout employment
• Prepare, draft, issue, and follow up on basic or routine RFPs. CAM Community Association Manager must supply the scope of work and have final approval prior to issuing RFP to vendors
• Meet with contractors to discuss current or pending projects, grant access to facilities, or walk the community for contractor performance and satisfaction utilizing independent judgment to determine satisfactory performance or make recommendations for remediation of vendor work to meet contract compliance
• Order materials, supplies, signs, etc. & coordinate delivery and/or installation with proper delegation
• Inspect for onsite property damage as needed. Review the information to prepare damage scope and repair estimates. Evaluate potential costs to assess for filing of claims. Review vendor contracts for completion.
• Issue, follow up, and close work orders with both contractors and owners
• Make recommendations for changes to management operations based on experience and professional judgment
• Tag vehicles for parking violations
• Oversee pool opening preparation and oversee vendor work to determine contract compliance.
• Draft memos, letters, and surveys for review and approval by the CAM Community Association Manager
• Emergency response during business hours using discretion and independent judgment to determine the appropriate response.
• Create a proposal comparison matrix with specifications using independent judgment to determine if vendor proposals meet the stated scope of work
• Assist with insurance claim processing
• Oversee draft budget preparation during budget season, including research contract renewal rates, utility costs, and historical information
• Assist with customer service, client communications, vendor correspondence, and action items
• ACM will act in the role of CAM when needed, including personnel and vendor management matters.
• Meeting attendance is dependent upon the Association’s meeting schedule but must attend at least quarterly for each Association assigned. Must attend no less than 6-8 meetings per month unless fewer meetings are scheduled
• Site Visits with a specificity no more than half of the management agreement requirement per client in place of Community Association Manager
• Perform resale inspections, covenants enforcement and annual inspections as necessary
• Track and report variable billing per the management agreement(s)
  
  

Plus other work-related tasks as needed