What are the responsibilities and job description for the Onsite Licensed Community Manager-Accepting Applications position at Empire Management Group, Inc.?
Description
Position Summary:
Accepting applications for onsite communities Apollo Beach. Projected Start date Jan. 1, 2027
Position Functions
Teamwork– Demonstrate a commitment to Empire and team goals. Complete tasks in a timely and effective manner. Participate in process improvement teams as needed.
Communication- Identify and communicate key messages to association board members, homeowners, customer care representatives, vendors, and others. Maintain property fact sheets. Coordinate and attend board/Membership meetings. This skillset of communication should be one of your top priorities.
Architectural Requests- Review applications for compliance-based on association restrictions and forward applications to appropriate board/committee with a recommendation.
Facilities Management and Maintenance- Procure and manage service providers. Scheduling and conduct community and common area inspections. Provide a complete, timely, and effective covenant enforcement service. Ensure the standards of the community and maintenance are followed.
Vendor Management- Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices.
Customer Service- Ensure the timely, efficient, customer-oriented handling and resolution of each inquiry, request, dispute, or complaint (via telephone, e-mail, and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.
Safety and Security- Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans, monitoring gate access controls, and identifying other safety issues and unsafe conditions during property inspections.
Special Projects– Effectively manage the on-time, on-budget completion of special projects that meet agreed objectives.
Requirements
Knowledge and Skills:
Position Summary:
Accepting applications for onsite communities Apollo Beach. Projected Start date Jan. 1, 2027
Position Functions
Teamwork– Demonstrate a commitment to Empire and team goals. Complete tasks in a timely and effective manner. Participate in process improvement teams as needed.
Communication- Identify and communicate key messages to association board members, homeowners, customer care representatives, vendors, and others. Maintain property fact sheets. Coordinate and attend board/Membership meetings. This skillset of communication should be one of your top priorities.
Architectural Requests- Review applications for compliance-based on association restrictions and forward applications to appropriate board/committee with a recommendation.
Facilities Management and Maintenance- Procure and manage service providers. Scheduling and conduct community and common area inspections. Provide a complete, timely, and effective covenant enforcement service. Ensure the standards of the community and maintenance are followed.
Vendor Management- Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices.
Customer Service- Ensure the timely, efficient, customer-oriented handling and resolution of each inquiry, request, dispute, or complaint (via telephone, e-mail, and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.
Safety and Security- Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans, monitoring gate access controls, and identifying other safety issues and unsafe conditions during property inspections.
Special Projects– Effectively manage the on-time, on-budget completion of special projects that meet agreed objectives.
Requirements
Knowledge and Skills:
- Working knowledge of federal and state laws governing the operation of community associations.
- Good working knowledge of the community’s governing document and rules and how to adhere to those requirements.
- Excellent people skills and proven ability to maintain working relationships with developers, boards, homeowners, vendors, and fellow employees.
- Superior communication, and networking ability.
- Strong speaking and writing skills, with the ability to communicate effectively on a variety of levels.
- Strong organizational and conflict resolution skills. Organization is the key to the success of this role.
- Computer skills in Windows Suite and Community Association Software.
- 3 years of experience within the community association industry within managing communities required, preferably Master/Sub.
- Must have a valid driver’s license and current vehicle liability insurance and must have a valid Florida Community Association Manager License
- Must be able to attend board meetings in the evenings and respond to after-hours emergencies as necessary.
- Vantaca experience highly preferred.