Onsite Assistant Community Association Manager (Stonebridge)

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: We always do the right thing.
• Respect: For our customers, employees, and company, mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: More than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: We are a professional services company; people do business with people they like.
• Always Improving: Never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite's fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
  
  

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Position Overview

Stonebridge Ranch is a large-scale, master-planned community with a high standard of operational excellence and governance oversight. The Assistant Community Association Manager (ACAM) plays a critical role in supporting executive and operational leadership by ensuring administrative execution, financial workflow accuracy, and governance follow-through are handled with precision and accountability.

This is not a clerical or entry-level position. The ACAM is expected to operate with sound judgment, strong organizational discipline, and the ability to anticipate needs in a fast-paced environment. The role requires independent execution, proactive follow-through, and consistent professionalism in support of the Assistant General Manager and General Manager.

While the position is primarily administrative and operational in scope, limited front desk coverage is required to ensure continuity of service during scheduled breaks or unexpected absences.

Key Responsibilities

Operational & Administrative Management

• Manage day-to-day administrative operations and communications in a fast-paced onsite management environment.
• Serve as a professional point of contact for homeowners regarding policies, procedures, and HOA-related matters; escalate issues to the AGM when appropriate.
• Coordinate Accounts Receivable administrative workflows, including ownership transfers, lease registrations, account updates, and related documentation.
• Coordinate Accounts Payable administrative processes, including invoice intake, electronic filing, vendor onboarding (W-9s, COIs), and submission for AGM review and approval.
• Process and deposit payments in accordance with established internal financial controls.
• Maintain accurate and organized homeowner files, contact lists, account records, and digital documentation across all management platforms.
• Maintain security binders, governance records, and file retention systems in an organized and audit-ready condition.
• Ensure the homeowner portal is updated with monthly financials, annual documents, policies, and required communications.
• Plus other work-related duties as needed
  
  

Board & Governance Support

• Prepare and organize materials for monthly Board meetings following established procedures.
• Support Annual Meeting preparation, registration logistics, and documentation updates.
• Track and monitor action items arising from Board meetings, ensuring timely follow-through and coordination with department leads.
• In collaboration with the AGM, maintain and update official Association records, including policies, resolutions, and governance documentation.
• Plus other work-related duties as needed
  
  

Communication & Coordination

• Act as administrative liaison between homeowners, vendors, Accounts Receivable, and Collections when structured coordination or follow-up is required.
• Ensure inquiries are researched, addressed professionally, and documented through resolution.
• Generate administrative and project tracking reports as requested.
• Support cross-department initiatives and special projects as assigned by the AGM.
• Attend meetings as requested by the AGM or Board of Directors.
• Provide limited front desk coverage as needed.
• Plus other work-related duties as needed
  
  

Professional Expectations

• Demonstrate strong judgment, attention to detail, and the ability to anticipate operational needs.
• Maintain confidentiality of resident and Association financial information at all times.
• Operate independently within established parameters while maintaining consistent communication with the AGM.
• Manage multiple priorities and deadlines without compromising accuracy or professionalism.
• Contribute to a culture of accountability, responsiveness, and operational excellence.
• Plus other work-related duties as needed