Business Systems Analyst

Job Description

 Business Systems Analyst

Established in 2022, RealCold was founded to address the unmet needs of the food cold chain sector. By combining high-growth strategic locations, state-of-the-art facilities, and exhaustive offerings that include traditional storage programs and diverse value-added services (including DTC), the company has positioned itself as a collaborative and integrated provider for food retailers, producers, and distributors. This mission is reinforced through its highly bespoke solutioning and customer-centric approach. The RealCold platform operates a national, omni-channel network, inclusive traditional storage offerings, as well as comprehensive direct-to-consumer program, which can reach the majority of U.S. consumers within 1- or 2-day ground service. For more information on RealCold, please visit www.realcold.com.

The Business Systems Analyst will provide technical support and assistance to resolve problems with the organization’s computer networks and systems.

 Responsibilities:

• Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems. For example:  WMS or internal payroll clock in / out system
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Collaborates cross functionally to research and resolve problems.
• Assist new hires with the setup of their new equipment
• Works with third party vendors at the direction of the VP of Information Technology
• Maintains knowledge of technology innovations and trends. 
• Performs other related duties as assigned by the VP of Information Technology 

Skills & Requirements:  

• Bachelor's Degree in Computer Science or related field or equivalent experience required
• Minimum of four years of related work experience 
• Must have Blue Yonder WMS experience
• Excellent communication (verbal, written & listening), interpersonal and customer service skills. 
• Ability to relate and explain cross functionally to internal and external customers.  
• Strong analytical and problem-solving skills.
• Superior understanding of computer and networking hardware and software systems.
• Excellent time management skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software 

Physical Requirements:

• Ability to work in a temperature below 30 degrees for extended periods of time
• Prolonged period working in a warehouse environment
• Walking for up to 4 hours a day
• Standing in a warehouse on a concrete floor or up to 6 hour a day
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 to 30 pounds at times. 

 Competencies

• Technical Savvy
• Time Management
• Communication
• Collaboration
• Customer Service 

RealCold is an Equal Employment Opportunity Employer.  We believe in providing employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.