Customer Service Specialist

Description:

Callouts:
- This role is hybrid ( in office tues-thurs) in the Woburn, MA Office

We are seeking an Account Specialist to assist the Leasing Operations organization. The Leasing Operations team focuses on all leasing aspects of American Tower’s assets. The organization is comprised of account-specific teams that manage the full life cycle of customers’ applications. Day to day you will focus on adhering to department protocols and procedures to ensure consistent and repeatable processes, methodologies and tool sets are utilized to improve the Leasing Operations team’s efficiency and data quality. As an Account Specialist, you will partner cross-functionally to provide customers with a positive experience, from application creation to project closeout.

Responsibilities

 •Provide leasing and real estate services support with various tasks, including purchase order requests, installation document review, and contract data entry. •Provide account-specific support to the Real Estate Services team by processing customer deliverables and completing milestones within customer databases while also completing all green sheet and AT&T system lease management tool ""LMT"" deliverables for the AT&T services account that produce services revenue. •Work directly with internal and external customers to resolve installation document discrepancies. •Provide support to Associate Project Managers by creating and managing customer maintenance projects. Provide support through the closeout process and work to provide the customer with installation data that results in revenue generation of a site inspection fee. •Assemble and deliver/upload customer documents, including purchase order requests, lease packages, and other project-0level deliverables. Coordinate document and data uploads into internal and external systems. •Input project-related administrative items such as one-time fee requirements, special project coding, and jurisdictional requirements, into the collocation project tracking system upon application receipt through on-air access ""OAA"".

Qualifications

•Bachelor’s degree or equivalent work experience required. •Between 1-2 years of previous work or internship experience required. Office environment experience preferred. •Telecommunications industry experience preferred. •Project management experience, with a focus on data integrity and process improvement, preferred. •Experience interpreting legal documents, including real estate leases and contracts preferred. •Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively. •Ability to work with different functional groups and levels of employees to effectively and professionally achieve results. •Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment. 

Additional Details

• What are the current in-office requirements for this position: : Hybrid