Communication Specialist

Job Requirements:

Education

Required a Bachelor’s (or higher degree) Communications /Social Work or Information Technology, Education, Special Education, Home Visiting or related health or human services field.

Skills

Must have knowledge of the nature of the social service and medical providers to whom the Helpline make referrals.
Must have ability to develop a specialized knowledge of Information and Referral service provision, and considerable knowledge of the services available throughout the state of Indiana.
Excellent listening skills and the ability to assess and inquirer’s situation and needs as well as use good judgment in determining the appropriate referrals are required.
Excellent interpersonal skills and ability to convey information effectively to both professionals and the general public.
The ability to show compassion and understanding for people with dealing with difficult situations.
Logical thinking, good judgment and ability to maintain composure in stressful circumstances (suicides/abuse/crisis calls) are needed.
Must be respectful; non-judgmental; non-critical and attentive to the concerns of MCH programs and staff.
Able to work independently and as a part of a project team.
Able to work under pressure and tight deadlines in a fast-paced environment.
Able to multitask, prioritize, and be flexible.
Proficient in the use of Microsoft Office Outlook: Power Point, Excel and SharePoint.
Well-developed communication skill, both written and verbal.
Experience in positions involving maternal needs, special needs or work with very young children.
Knowledge of typical and atypical child development and special needs conditions.
Bilingual, English/Spanish/Burmese/Haitian-Creole highly desirable.

Supervisory Responsibilities/Direct Reports:

All Communication Specialists works within the IDOH MCH Community Engagement Team as well as other divisions within the Women, Children and Families Commission, both staff and contractors, to ensure compliance with all Helpline requirements. The position represents IDOH, MCH and numerous internal and external partners statewide and advises the Community Engagement Systems Program Director on matters of major impact to ensure conformity with agency, state and federal requirements.

Difficulty of Work:

This position requires significant attention to detail, the ability to work with internal and external partners, knowledge of the different resource and referral systems used within the MCH division and this particular section. This position must be able to resolve problems, logically develop ideas, interpret policy, and have superb oral and written communication skills, to guide appropriate interactions with the caller and to use good judgment in determining the appropriate referrals and provided.
The Moms Helpline adheres to the standards set by the Alliance of the Information and Referral Systems (AIRS). The incumbent must work independently and with minimal supervision.

Personal Work Relationships:

Incumbent maintains cooperative relationships with internal and external partners for daily problem solving and interpretation of regulations and policies; and must have the ability to work with a diverse group of employees, not only in function, but also in skill level.

Physical Effort:

Position requires sitting for a long period and adjusting a phone headset. There is no heavy lifting required.

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