Communication Specialist

We are seeking a Communication Specialist to join the company, a premier supplier, in Indianapolis, IN, US, 46204. While working in this clean and climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!

Position title: Communication Specialist

Duration: 10 Months

Location: Indianapolis, IN, US, 46204

Pay rate : $34/Hour

Job Description:

The Communication Specialist is responsible for answering incoming calls and identify the client’s barriers to accessing services and bridging the gap between families and resources. The Communication Specialist provide statewide services to reduce infant mortality rates in Indiana. The Communication Specialist provide screening & referral services for eligible, pregnant women in targets counties by contacting them directly and referring them to home visiting services and resources.

Responsibilities:

• Requires efficiency to handle the volume of incoming and outbound calls received on a daily basis.
• Ability to make and take a numerous amount of calls helping navigate families with resources and referrals within the maternal and child life cycle, accurately and thoroughly using multiple intake screening processes.
• Ability to follow-up with all clients engaged in the system, to ensure that quality is achieved.

Requirements:

• Required a Bachelor’s (or higher degree) Communications /Social Work or Information Technology, Education, Special Education, Home Visiting or related health or human services field.
• Must have knowledge of the nature of the social service and medical providers to whom the Helpline make referrals.
• Must have ability to develop a specialized knowledge of Information and Referral service provision, and considerable knowledge of the services available.
• Excellent listening skills and the ability to assess and inquirer’s situation and needs as well as use good judgment in determining the appropriate referrals are required.
• Excellent interpersonal skills and ability to convey information effectively to both professionals and the general public.
• The ability to show compassion and understanding for people with dealing with difficult situations.

Education:

• Required a Bachelor’s (or higher degree) Communications /Social Work or Information Technology, Education, Special Education, Home Visiting or related health or human services field.

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.