Collections Specialist

Job Title: Collections Analyst

Location: Woburn, MA (Hybrid – Tue–Thu in Office)

Pay:$27.39/hr

Job Overview

The Collections Analyst will support the Accounts Receivable team by managing receivable balances, validating billing records, maintaining account documentation, and assisting with customer communications. This role works cross-functionally with internal teams to resolve billing disputes, ensure accurate invoicing, and maintain organized account records while delivering excellent customer service.

Key Responsibilities

• Reconcile and collect outstanding receivable balances and ensure accurate billing and cash application.
• Validate billing information by reviewing lease documents, contracts, or purchase orders.
• Maintain accurate customer account documentation and internal workflow records.
• Communicate with customers via calls and emails to resolve outstanding balances and billing inquiries.
• Track timelines, action items, and maintain organized records for high-volume accounts.
• Prepare past-due and default notices and escalate issues to management when required.
• Maintain accurate notes and records in AvantGard Receivables (GetPaid) system.
• Provide reporting support related to invoice aging, contracts, and AR requests.
• Assist with administrative tasks and other duties as needed.

Required Qualifications

• Bachelor’s degree preferred.
• 1–3 years of experience in Collections or Accounts Receivable.
• Experience with Oracle and Excel preferred.
• Strong follow-up, organization, and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work cross-functionally in a fast-paced environment.
• Ability to lift up to 25 lbs if required.