What are the responsibilities and job description for the Accounts Receivable / Collections Analyst position at Real Soft Inc?
JOB DESCRIPTION:
Hybrid work (Tues - Thurs in office) in Woburn, MA
Experience in Collections or Accounts Receivable
Description:
We are seeking a Collections Analyst to assist the Accounts Receivable team, which is responsible for reconciling and reducing receivable balances, maintaining accurate documentation, and supporting internal workflows. In this role, your day-to-day will include validating billing, maintaining customer account documentation, supporting internal processes, organizing timelines, and assisting with customer communications. You will partner cross‑functionally to resolve disputes, ensure accurate billing, and provide excellent service to internal and external stakeholders.
What You Can Offer Us
• Collect and reconcile receivable balances for existing customers, drive balances through to resolution, and ensure billing and cash application accuracy.
• Provide accurate documentation, file maintenance, and coordination of internal workflows.
• Review lease documents or purchase orders to validate billing, identify adjustments, and complete required paperwork.
• Initiate and track customer communications—calls, emails, and follow‑ups—and escalate matters for Supervisor review when appropriate.
• Support a high volume of customer accounts by following defined processes and maintaining organized records, timelines, and action items.
• Prepare past‑due and default notices and coordinate with management on next steps, including potential write‑offs, litigation, or third‑party collections.
• Maintain accurate and up‑to‑date notes in SunGard’s AvantGard Receivables (GetPaid) system.
• Provide timely reporting and administrative support for invoice aging, contracts, and internal requests.
• Perform other duties as assigned.
What You Need to Succeed
• Bachelor's degree preferred.
• Collections experience in an Accounts Receivables department.
• Oracle experience preferred.
• Strong follow-up skills; ability to organize applicable timelines and follow up with internal and external customers.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.