What are the responsibilities and job description for the Training Manager (Edison) position at Real Fruit Bubble Tea?
Are you passionate about bubble tea businesses?
Are you someone who always thrives to grow and accomplish more?
If yes, join us today!
If not now, when?
If not me, who?
Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have over 130 locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!
Position Description
Reporting to the CEO/Founder, the Training Officer is in charge of planning and executing training and development strategies and programs to motivate internal employees and help them achieve their potential and goals within the company. As the Training Manager, you will work closely with the Founder and the Training Department to implement training programs that are aligned with RFBT’s operational standards, projected growth, and philosophy.
Duties and Responsibilities
- Must be hands on, working in the store as a cashier/barista, learning all tasks in the store operations
- Design the RFBT training program and supporting services, including identifying course content requirements, appropriate delivery mediums, and personnel to deliver training.
- Work closely with the Founder of RFBT to define training strategies and execution.
- Monitor employees to make sure they follow the training manual and SOPs.
- Effectively communicate with and manage a team of Training Managers and delegate tasks to execute the designed training program.
- Oversee the logistics and processes for ongoing training sessions, such as Senior Bartender Training.
- Implement the quality control and continual improvement processes to maintain training content and delivery mechanisms that represents RFBT’s training standards.
- Provide strategic direction and solutions that help to further the training and development of RFBT management and frontline partners.
- Work collaboratively with business leads to ensure training programs and processes are aligned and relevant to RFBT’s operations and future growth.
- Integrate RFBT values into designed training programs and content.
- Ensure that all training programs comply with provincial health and safety regulations/legislation.
- Evaluate training program effectiveness, conduct training data analysis and compile assessment reports for management reviews
Expectations of the Successful Candidate
- 5 years of experience in national QSR brand (restaurant)
- BSc/BA in Human Resources Management, Business Administration, or relevant field, with a preferred interest in Training and Development
- 5 years of HR-related experience with a specialization in Training and Development in QSR preferred
- Strong understanding of education principles with a familiarity in different training methodologies and delivery methods
- Proficient competency in implementing metrics to evaluate training progress
- Excellent written, verbal, and interpersonal communication skills
- Familiar with traditional and modern training processes and trends
- Strong organizational and time management skills with a meticulous attention to detail
- Strong leadership skills
- Ability to think creatively to solve problems
- Strong proficiency in using Microsoft Office
- Knowledge and familiarity with the food industry strongly preferred
- Knowledge in Training video editing and SOPs
*Required to work in stores to support and understand operations.*