Quality Assurance Representative

Reagent Chemical & Research, LLC. has been a leading US marketer of Hydrochloric Acid for over 65 years with terminals across the US, as well as truck and rail fleets. Employment with Reagent Chemical offers a competitive salary package, 401K with matching, profit sharing, 15 days PTO, 10 paid holidays, and a comprehensive health benefits package.

We are seeking an experienced, full-time Quality Assurance Representative to work in our Houston, TX office (Houston-Galleria area). This role does not involve working in a laboratory environment or testing products. The position will be on the day shift, working 8-hour days, and requires 40 hours per week, with possible overtime. 

Our Quality Assurance Representative plays a key role in Reagent Chemical’s fast-paced operations in distribution of hydrochloric acid and caustic soda solutions (company products), where excellence in product delivery and customer service is at the core of company’s business.

The ideal candidate will have a background in distribution or manufacturing, preferably of chemical products, in a QA or operations role with strong analytical and organizational skills and some basic knowledge of chemistry/sciences.

The primary responsibilities and duties include processing Certificate of Analysis (COA) for daily shipments (railcars and trucks); responding to QA/COA related customer inquiries; reviewing and maintaining product QC data, and customer and supplier specifications to ensure conformance; and performing other QA related administrative duties. This role involves working closely with variety of internal groups (QA, Operations, logistics, Sales) as well as interaction with external teams (customers, suppliers).

Duties/Responsibilities

• Using supplier production and company internal QC data, and in close collaboration with company operations and logistics teams at terminals and other supply points, complete and process COAs for railcar and truck shipments using various company software and platforms.
• Review and monitor product QC data from suppliers, and company internal labs and terminals to ensure conformance of shipments to product specifications and customers’ requirements. Promptly report any discrepancies or quality issues to respective stakeholders, and work to address and resolve them.
• Respond to inquiries and requests from customers and internal teams related to issues with generating COAs, COAs corrections or reprints, product sources and specifications, and other shipments QA/QC-related matters.
• Work closely with Sales, Sourcing, QA, and other internal teams to gather, review, set up, and maintain supplier and customer specifications records.
• Perform other QA support tasks such as generation and maintenance of tables/charts, forms, templates, work instructions and records.
• Participate in continuous improvement projects, and take initiative to bring in new ideas.

Required Skills/Abilities

• Excellent organizational, multi-tasking and analytical skills; attention to details, and process oriented; ability to work in a fast-paced environment with high level of accuracy and efficiency.
• Solid teamwork skills and commitment to excellence in customer service.
• Strong aptitude in verbal and written communication.
• High level working knowledge of Microsoft Office suite (primarily Outlook and Excel as well as Word, PowerPoint, Sharepoint); general familiarity with and willingness to learn computer applications/software.

Education and Experience

• Preferably an associate degree with some chemistry and quantitative background, sufficient to understand the QC specifications and data, and the basic related calculations generally done in Excel.
• 1-5 years of relevant experience in logistics, distribution, operations, or production in chemicals or a similar industry.
• Basic knowledge and understanding of the QA/QC role and functions.

Work Environment/ Physical Requirements

• Typical environment and requirements associated with working in an office setting generally at a computer during the entire shift.
• Currently this position has a hybrid work schedule (between office and home, subject to change depending on business needs).
• Travel is not anticipated for this role; however, ability to make back up arrangements to work remotely under emergency situations (mainly inclement weather) is expected.

Placement agencies should not reach out regarding candidates.

We will not reach out via text or make any offers before an in-person interview is completed. Please do not respond to any spam or fraudulent texts.