What are the responsibilities and job description for the Customer Service Representative position at Reagent Brand?
Reagent Chemical & Research, LLC., headquartered in Ringoes, NJ, is the #1 Hydrochloric Acid (HCl) specialty logistics company in North America with 45 locations across the U.S. and large truck and rail fleets. Employment with Reagent Chemical offers a competitive salary package, 401k matching & profit sharing, PTO, 10 paid holidays, and a comprehensive health benefits package. Our health benefits package offers medical – including a free employee-only option, dental, vision, life, disability & supplemental coverages, as well as an HSA and FSA.
We are seeking a full-time Customer Service Representative to work in our Beaumont, TX office to process orders for chemical products telephone or email from customers or sales and performs all additional responsibilities related to HCL and Caustic. The position is 1st shift from 8:30am-5:00pm. Training for this position will be in Beaumont, TX for 2-4 weeks, depending on invidual needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Receives orders for products and determines customers product specifications, required shipping date, unique delivery needs and any additional information.
- Enters data into the system to create orders from phone calls or emailed information and provides order confirmations.
- Processes all order changes and cancellations in the system
- Processes all Caustic orders-order entry, offering to carrier and dispatching.
- Records and saves copy of orders received.
- Routes orders to dispatchers based on delivery location.
- Follows up with customers and sales on any unresolved issues or late deliveries.
- Conferring with sales and dispatch to expedite, track missing or delayed shipments.
- Other duties may be assigned.
QUALIFICATIONS:
- Ability to perform job duties satisfactorily
- Must be able to handle multiple tasks, maintain focus and show attention to detail.
- Must demonstrate reliability and responsibility.
- Reasonable accommodation may be provided for qualified individuals.
REQUIRED SKILLS & ABILITIES:
LANGUAGE SKILLS:
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to interact and communicate effectively with sales, customers and internal team members
- Strong written and verbal communication skills.
MATHEMATICAL SKILLS:
- Ability to add, subtract, multiply, and divide in all units of measure.
REASONING ABILITY:
- Ability to troubleshoot and problem solve issues proactively.
EDUCATION and/or EXPERIENCE:
- High school diploma or GED required.
- 1-3 months relevant experience or training
- Strong computer skills, including Microsoft Excel.
WORK ENVIRONMENT:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
- Reasonable accommodations may be provided for qualified individuals.
Placement agencies should not reach out regarding candidates.
We will not reach out via text or make any offers before an in-person interview is completed. Please do not respond to any spam or fraudulent texts.