RAFT Program Specialist

The RAFT (Residential Assistance for Families in Transition) Specialist

is the front-line contact individual for clients that may be eligible

for the RAFT program. They will be responsible for providing information

and referral services, brief counseling, and in some cases, more in

Depth Case Management And Education/training In The Following Areas

family budgeting and financial literacy, tenant rights and

responsibilities, landlord obligations under Massachusetts law, and

other housing and life skill related topics. In addition, the RAFT

Program Specialist will be a vital and important member of the HCEC

(Housing Consumer Education Center) team and will be expected to work

with non-RAFT clients when time allows. Responsibilities: \~ Collect

initial intake and assessment for presenting and surrounding needs to

walk-ins, phone clients, and others seeking services. \~ Work with the

HCEC team (Housing Consumer Education Center) to determine client RAFT

eligibility, along with working with RAFT eligible clients to access and

manage benefits. \~ Entry of client information into all relevant

internal databases, along with the Cornerstone Tracker and Counselor

databases for the HCEC and RAFT programs. \~ Provide housing program and

services information and referral services to walk-ins, phone clients,

and other. \~ Obtain resources and services as requested and/or needed

to address clients? needs including but not limited to: RAFT

applications, housing applications, negotiation and mediation with

property owners and utility companies, assistance with financial

applications, budget counselling, money management and credit repair,

tenant/landlord rights and responsibilities, housing search, fair

housing, and discrimination laws/complaints and federal and state rental

assistance programs. \~ Provide information and referral, brief

counselling, or extended case management for clients in the following

areas: Budgeting and credit repair, tenant/landlord rights and

responsibilities, housing search, and other areas as needed. \~

Collaborate with other Client Resources team members in providing

counselling and /or case management services. \~ Develop partnerships

with internal and external providers to ensure comprehensive and

seamless delivery of services. \~ Provide case management services to

clients, maintaining on-going relationships and follow up to ensure that

they are connected to community supports and services. \~ Make home

visits to clients on a limited basis, including but not limited to those

who are disabled and/or those whose needs indicate home based

intervention. \~ Prepare program reports as required by RCAP management

and Program funders. \~ Lead with Integrity, Empathy, Empowerment,

Pride, and Passion as Part of our Community with a Commitment to a

Better Tomorrow. Requirements: \~ Minimum of one (1) year of experience

with income, assets, and credit reviews. Experience assisting clients

with housing and economic stabilization barriers. \~ Minimum of one (1)

year financial budgeting and reporting experience. \~ Experience in

Banking or Finance industry is a plus, but not required. \~ Excellent

time management, organizational, and communication skills. Ability to

work collaboratively with clients, colleagues, and internal

stakeholders. Strong customer service skills. \~ Sensitivity to the

needs of diverse populations. \~ Experience in business and customer

service; strong computer skills including MS Word, Excel, Outlook,

database systems, etc. \~ Possess a high level of attention to detail

and accuracy. Able to maintain confidentiality. \~ Strong clerical and

data entry skills (filing, record-keeping, and document management). \~

Proficiency in Microsoft Office, including Word, Excel, and Outlook,

along with software systems. \~ Bilingual skills; (English/Spanish)

preferred. [Click Here to Apply](https://www.rcapsolutions.org/careers/)