HomeBASE Case Manager

The HomeBase Case Manager will assist people facing homelessness to

achieve stable housing and sustainable employment that may have limited

resources, along with being responsible for providing re-housing and

stabilization case management services to participants in the HomeBase

program. They will be accountable for intakes and assessments of

qualifying families, as well as assessing their needs for re-housing and

sustainable employment opportunities, along with referring and

connecting clients to services and assisting them in achieving housing

stability. Key Responsibilities: \~ Conduct comprehensive client

assessments to collect financial, employment, housing, education, and

health information as appropriate to develop a re-housing and

stabilization plan. \~ Provide great customer service to all clients. \~

Return calls in a timely manner and provide services to individuals of

the program as well as staff members and walk-ins. \~ Provide case

management and support to emergency assistance clients as well as

supportive housing search advocacy. \~ Provide supportive subsidy plans

and furniture/moving assistance for clients. \~ Conduct client visits

with families and assist with housing search and placement

opportunities. \~ Responsible for acquiring documents, ensuring that

rental units meet health and safety standards as designated by the

program guidelines. \~ Develop support systems to meet with client?s

needs by identifying and coordinating a variety of available services

necessary to maintain independent living, self-sufficiency, and family

stabilization. \~ Make proper referrals for clients to available social

services and educational and medical resources when appropriate. \~

Monitor and verify services provided to each client on a monthly/weekly

basis to determine the quality and effectiveness of services provided.

\~ Monitor and update web-based systems with client data updates via E2E

and ETO systems and maintain virtual files. \~ Monthly reporting to

Finance Department and Funders. \~ Manage a caseload of clients and

maintain appropriate file documentation to support tracking. \~ Other

duties assigned by supervisor. Experience Requirements: \~ Excellent

verbal and written communication skills with the ability to communicate

with clients, management, and peers. Must be able to effectively

communicate with individuals from diverse backgrounds. \~ Ability to

maintain accuracy while meeting all deadlines; the ideal candidate must

be detail-oriented and organized with the ability to prioritize; and

attend/participate in meetings presenting a team player approach. \~

Must provide exceptional customer service. \~ Strong computer skills

including MS Word, Excel, Outlook, database systems, etc. \~ Must

maintain a high level of interpersonal skills to handle sensitive and

confidential situations. \~ Must be able to work in a fast-paced

environment with demonstrated ability to deal with multiple competing

tasks and demands. \~ Bilingual skills (English/Spanish) required. \~

Experience with assisting clients with housing search/resources

preferred. Education Requirements: \~ Bachelor\'s degree preferred, but

not required. 1-3 years working in the Human Services field or case

management experience. Certifications or Licensures: \~ Must possess a

valid Driver\'s license and have reliable transportation. Must be

willing to travel throughout the Worcester County area to meet with

clients. \~ Must become certified within the R.E.B (Regional Employment

Board) within six (6) months of working within the position. [Click Here

to Apply](https://www.rcapsolutions.org/careers/)