What are the responsibilities and job description for the Customer Service Call Center position at RC Willey?
Call Center Customer Service
RC Willey is seeking a motivated and customer-focused Call Center Representative to join our team and assist customers over the phone. This position requires a dependable professional with strong communication, problem-solving, and multitasking skills. The ideal candidate will provide excellent customer service, resolve inquiries efficiently, and help maintain a positive and professional call center environment.
Starting Pay: $17 per hour
This is a full-time, on-site position with the potential to work remotely after training is completed.
Key Responsibilities
RC Willey is seeking a motivated and customer-focused Call Center Representative to join our team and assist customers over the phone. This position requires a dependable professional with strong communication, problem-solving, and multitasking skills. The ideal candidate will provide excellent customer service, resolve inquiries efficiently, and help maintain a positive and professional call center environment.
Starting Pay: $17 per hour
This is a full-time, on-site position with the potential to work remotely after training is completed.
Key Responsibilities
- Professionally handle inbound customer calls, addressing inquiries related to sales, deliveries, product information, and service concerns with accuracy and efficiency.
- Serve as a knowledgeable liaison, providing phone-based support to internal departments including delivery, customer service, and retail operations to ensure seamless communication and issue resolution.
- Proactively follow up on customer concerns and service requests, ensuring timely resolution and maintaining a high standard of customer satisfaction.
- Perform all other duties as assigned.
Skills and Qualifications
- Exceptional verbal and written communication skills, with a strong focus on delivering outstanding customer service and resolving issues effectively.
- Demonstrated ability to manage challenging customer interactions with professionalism, empathy, and composure.
- Proficient in basic computer applications, with accurate typing and data entry capabilities.
- Strong organizational skills with the ability to multitask, maintain attention to detail, and ensure timely completion of responsibilities.
- Self-motivated, reliable, and capable of working independently while contributing to a team-oriented environment.
- Previous call center or customer support experience preferred.
Ready to join the team?
Working with us is more than just a paycheck– it’s about being part of an organization that values connection and community. At RC Willey, we are not just about home furnishings; we are about designing a place where both customers and associates feel at home. Not only will you assist customers in creating "their home, their way," but you’ll also have the opportunity to enhance your own home with one of our most popular benefits: our merchandise discounts!
If you’re ready to grow in a supportive, fun environment, we offer a comprehensive benefits package, which includes:
Working with us is more than just a paycheck– it’s about being part of an organization that values connection and community. At RC Willey, we are not just about home furnishings; we are about designing a place where both customers and associates feel at home. Not only will you assist customers in creating "their home, their way," but you’ll also have the opportunity to enhance your own home with one of our most popular benefits: our merchandise discounts!
If you’re ready to grow in a supportive, fun environment, we offer a comprehensive benefits package, which includes:
- Paid Time Off, starting your first day
- Paid holidays
- Medical, dental, vision and life insurance
- Generous discounts on merchandise
- Tuition Reimbursement
- Paid parental leave
- Pet insurance
- Annual profit-sharing incentive
- 401(k) with company match
- Opportunities for career advancement
- And more!
To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.
Salary : $17