What are the responsibilities and job description for the Customer Service Representative position at RC Willey?
RC Willey is looking for a friendly, motivated, and customer-focused Customer Service Representative to join our Intermountain Distribution Center team in Salt Lake City.
Starting Pay: $17.75 per hour, with an increase to $18.25 after 90 days.
Training Schedule: 3-4 weeks, Monday-Friday, from 7:30 AM to 4:00 PM.
Training Start Date: August 10, 2026.
Regular Schedule: Monday-Saturday, 11:30 AM to 8:00 PM, with rotating Saturday shifts and an additional weekday off. Sundays are always off.
Key Responsibilities
Working with us is more than just a paycheck– it’s about being part of an organization that values connection and community. At RC Willey, we are not just about home furnishings; we are about designing a place where both customers and associates feel at home. Not only will you assist customers in creating "their home, their way," but you’ll also have the opportunity to enhance your own home with one of our most popular benefits: our merchandise discounts!
If you’re ready to grow in a supportive, fun environment, we offer a comprehensive benefits package, which includes:
Starting Pay: $17.75 per hour, with an increase to $18.25 after 90 days.
Training Schedule: 3-4 weeks, Monday-Friday, from 7:30 AM to 4:00 PM.
Training Start Date: August 10, 2026.
Regular Schedule: Monday-Saturday, 11:30 AM to 8:00 PM, with rotating Saturday shifts and an additional weekday off. Sundays are always off.
Key Responsibilities
- Receive and respond to customer calls regarding questions, concerns, deliveries, sales, and service-related issues.
- Provide support and assistance to delivery teams, customer service departments, and retail store locations.
- Follow up on customer concerns and service requests promptly and professionally to ensure a positive experience.
- Help create outstanding customer experiences through effective communication and problem-solving.
- Perform other duties as assigned.
- Strong customer service, communication, and problem-solving abilities.
- Ability to remain professional and positive when handling challenging customer situations.
- Basic computer and typing skills.
- Strong attention to detail with the ability to multitask and follow through on assigned responsibilities.
- Dependable, self-motivated, and committed to providing excellent service.
Working with us is more than just a paycheck– it’s about being part of an organization that values connection and community. At RC Willey, we are not just about home furnishings; we are about designing a place where both customers and associates feel at home. Not only will you assist customers in creating "their home, their way," but you’ll also have the opportunity to enhance your own home with one of our most popular benefits: our merchandise discounts!
If you’re ready to grow in a supportive, fun environment, we offer a comprehensive benefits package, which includes:
- Paid Time Off, starting your first day
- Paid holidays
- Medical, dental, vision and life insurance
- Generous discounts on merchandise
- Tuition Reimbursement
- Company medical clinic
- Paid parental leave
- Pet insurance
- Annual profit-sharing incentive
- 401(k) with company match
- Opportunities for career advancement
- And more!
Salary : $18 - $18