What are the responsibilities and job description for the Inside Sales Representative position at RBW?
Description
As an Inside Sales Representative for RBW, you will be the driving force behind our sales efforts, combining a passion for data integrity with a strategic, entrepreneurial approach. You will work at the heart of our sales team, using your drive to close deals and bring beautiful projects to life.
In this role, you will be the primary point of contact for quotation generation for a diverse group of partners, including third-party sales agents, our regional sales team, and international clients. You will provide critical support by managing the entire quoting process from start to finish, including initial project quotes, special product pricing, customization requests, and follow-up to close deals. You'll also serve as a key resource to the stakeholders listed above, as well as for specifiers like architects, interior designers, and lighting designers, answering their technical questions and ensuring they have all the information they need to succeed.
This position is ideal for a detail-oriented professional with a knack for building strong relationships and a genuine interest in design.
Key Responsibilities
- Take full ownership of the quoting process from project initiation to closing the deal. You will be responsible for daily input and follow-up, ensuring every quote is delivered on time and is both accurate and competitive. This role also requires a deep understanding of our sales process to appropriately manage all incoming requests. You will also be required to negotiate and close quotes.
- Pipeline and opportunity management You will be responsible for maintaining a robust sales pipeline by systematically tracking the volume and velocity of all deals to ensure we consistently meet revenue targets within our sales regions. You will drive opportunity management, defining and executing the tactical strategy needed to advance opportunities efficiently from initial prospect to closed sales.
- Qualifying leads You will act as a filter in the sales process, rigorously qualifying all inbound and outbound leads by analyzing their project needs, budget, and timeline. You must utilize this analysis to convert viable prospects into concrete opportunities and advise on strategic product selection.
- Act as a central hub of communication by seamlessly interfacing with third-party agents, the regional sales team, web partners, and international clients via phone calls and email.
- Provide expert technical and product knowledge to specifiers (architects, interior designers, lighting designers) and partners, answering complex questions and offering solutions to help them successfully specify RBW products.
- Lead a best-in-class customer experience by building and nurturing relationships through all communication touchpoints, positioning yourself as a trusted and reliable advisor.
- Maintain impeccable data integrity by ensuring all customer and project information is accurately captured and updated in our internal systems, from quotes to final sales orders.
- Collaborate with the Regional Sales Managers to actively manage and grow the opportunity pipeline for your assigned region.This includes reaching out to our 3rd Party Agents on a regular basis to generate new sales opportunities as well as monitor existing opportunities.
- Partner with Customer Success Representatives to ensure a smooth transition from quote to order, verifying data accuracy to prevent errors and delays in the fulfillment process, thereby maintaining project scope and integrity.
- Undertake additional duties and special projects as assigned by management to support the overall success of the RBW team.
Skills, Knowledge and Expertise
- Bachelor's degree in Business, Marketing, or a related field preferred
- 1-3 years of proven success in lead qualification, pipeline management and opportunity management
- Proven mindset of continuous improvement
- Entrepreneurial spirit with a knack for working with numbers
- Ability to have proficiency with our products
- A high level of professionalism through team interactions
- Competence in using CRM/ERP tools such as Zendesk and NetSuite
- Self-motivated with a strong orientation towards achieving and exceeding performance metrics
- Demonstrated ability to meet and exceed lead generation targets
- Ability to convey complex concepts clearly and persuasively
- Exceptional written and verbal communication skills
Benefits
Compensation
$70-80k Base Salary Eligible for Bonus/Commission
Health
- Low-cost Healthcare options, Dental & Vision Insurance plans, Health Savings Account (HSA) & Flexible Spending Account (FSA) options, Employee Assistance Program (EAP), Company paid life insurance, long-term and short-term disability coverage, Paid Wellness Time, Factory Fitness Space
Wealth
- Retirement Savings Plan (401k), Profit Sharing, Continued education reimbursement, Monthly EV car charging credits at Factory location, Exciting Product Discounts
Wellbeing
- Generous Time-Off Policy, Paid Parental Leave & Bonding Leave, 11 Paid Holidays, Floating Holiday, Your Birthday Off, Pet-friendly office, Fully-stocked snacks and beverages, Open & collaborative workspace
About RBW
About RBW
At RBW, we believe in the power of light to create atmosphere.
Our purpose is to realize the unlimited potential of lighting. We understand that light helps shape our well-being and has the ability to improve everyday life. Through innovative technology, creativity, and refined simplicity, we design and manufacture LED fixtures for hospitality, workplace, and residential environments. Our customers and partners embrace our collaborative process of exploration, discovery, and improvement.
Since being awarded Inc.5000 Magazine Fastest-Growing Private Business and the highest-ranking manufacturer in New York state in 2020, we went on to be recertified as a B Corporation in 2023. As one of the first Certified B Corporations in the lighting industry, we bring together community, sustainability and innovative solutions as one team.
RBW’s physical environments in both our Factory and Showroom are the common spaces that connect us, bring ideas, concepts, and luminaires to life, all while fostering an enhanced level of presence and communication for our team members. RBW expects team members to be on-site to continue conversations and enhance collaboration. Please speak with your recruiter to get clarity on on-site expectations for this particular role.
RBW is proud to be an Equal Opportunity Employer and foster an inclusive and respectful workplace for all. We encourage individuals of any race, religion, belief, gender identity, sexual orientation, and age to apply. Additionally, mental and physical disabilities, parental status, incarceration history, citizen status, veteran status, and political affiliation will not be factors in hiring decisions. Employment decisions are made on the basis of business needs, job requirements, and candidate qualifications. At RBW, we do not tolerate discrimination or harassment in any form to ensure our diverse workforce feels safe and comfortable as members of our team. We strive to be an equitable employer and adhere to providing equal opportunities in all aspects of employment, including compensation, discipline, promotion, and access to benefits.
We strongly encourage people from underrepresented groups to apply.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email apply@rbw.com to discuss accommodation options.
Why Not To Apply
RBW adheres to a set of core values and working principles to ensure a safe, welcoming, and productive environment for all of our team members.
We understand that these values and principles may not be for everyone, and we strongly encourage you to review the below to decide if RBW is the right employer for you.
RBW may not be the best fit if you…
- Don’t see the importance of an inclusive and diverse workplace.
- Don’t consider fellow team members' opinions as important as yours.
- Focus solely on individual effort and do not value a collective team effort.
- Cut corners to get things done.
- Give up at the first sign of a challenge or roadblock.
- Are uninspired by a calm, tidy, and productive workplace.
Salary : $70,000 - $80,000