What are the responsibilities and job description for the Sales Administrator position at RBS Holdings LLC?
About Us
Claffey Pools is one of North Texas' premier custom pool and outdoor living builders, creating award-winning backyard environments for over 35 years. We are seeking a highly organized and customer-focused Sales Support Administrator to join our growing team and support our Design Consultants throughout the sales process.
Position Summary
The Sales Support Administrator plays a critical role in supporting our sales team and delivering an exceptional customer experience. This position serves as a liaison between customers, Design Consultants, and internal departments while ensuring the sales process runs smoothly from initial inquiry through project handoff.
Essential Responsibilities
- Answer incoming customer inquiries via phone, email, and online communication platforms.
- Schedule appointments and maintain Design Consultant calendars.
- Create and maintain customer files and sales documentation.
- Enter and update customer information in Microsoft Dynamics Business Central.
- Assist Design Consultants with appointment coordination, follow-up activities, and customer communications.
- Support the sales process by preparing project documentation and sales packets.
- Track and monitor incomplete sales files to ensure timely completion.
- Welcome and assist walk-in customers.
- Coordinate customer pool tours and project showcases.
- Process sold project documentation and customer correspondence.
- Provide backup reception coverage as needed.
- Maintain organized records and assist with general office administration.
Qualifications
- 2 years of administrative, sales support, customer service, or office coordination experience preferred.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Proficiency with Microsoft Office Suite.
- Experience with Microsoft Dynamics Business Central, CRM systems, or ERP software is a plus.
- Professional, positive, and customer-focused attitude.
- Ability to work effectively in a fast-paced environment.
What We're Looking For
- Detail-oriented and highly organized.
- Strong sense of urgency and follow-through.
- Team player with a willingness to assist wherever needed.
- Excellent customer service and relationship-building skills.
- Dependable, punctual, and proactive.
Schedule
- Monday – Friday, 8:00 AM – 5:00 PM
- One Saturday per month required (April–August, 9:00 AM – 1:00 PM)
Why Claffey Pools?
Join a respected industry leader known for exceptional craftsmanship, innovative design, and a commitment to customer satisfaction. You'll work alongside a talented team in a collaborative environment where your contributions directly support the success of our customers and sales team.
Salary : $21 - $23