Executive IT Support Specialist

Razor is seeking an experienced Executive IT Support Specialist to provide executive-level IT, communications, service desk, and VTC support for U.S. Space Command (USSPACECOM) operations in Colorado Springs, CO. This position supports priority customers, including senior leadership and General/Flag Officer (GOFO) personnel, and requires a high level of responsiveness, technical proficiency, professionalism, and customer service.

The Executive Communications Administrator will support mission computer hardware, software, networks, mobile devices, and communications systems while providing technical support during routine operations and Tier 1 National Level Exercises.

Education Requirements:

• Bachelor's degree in Information Technology, Cybersecurity, Data Science, Information Systems, Computer Science, or a related field from an ABET-accredited or CAE-designated institution.

Clearance Requirements:

• Must currently hold an active Top Secret clearance with SCI eligibility.

Location & Work Arrangement:

• Colorado Springs, Colorado
• Onsite support is required.
• Minimal on-call support outside of core hours may be required to support GOFO residences at Peterson Space Force Base.
• Less than 10% travel.

Responsibilities:

• Provide executive communications support to identified Priority 1-3 customers within HQ USSPACECOM and GOFO housing.
• Provide service desk and help desk support in accordance with program requirements.
• Provide IT, Service Desk, and VTC support during increased operations associated with Tier 1 National Level Exercises.
• Complete account requests for exercise augmentee personnel prior to NLE STARTEx and revoke access following NLE EndEx.
• Respond to designated government personnel within established support timelines during and outside core business hours.
• Troubleshoot and resolve IT and communications issues involving mission computer hardware, software, and LAN environments.
• Support desktops, mobile devices, cellular phones, tablets, MiFis, printers, and related end-user technologies.
• Coordinate with host bases and service providers to submit and resolve communications and IT requests.
• Perform trend analysis on fielded equipment and systems to identify adverse performance and recurring technical issues.
• Provide VTC and communications support for mission and executive users.
• Maintain a high level of customer service and responsiveness when supporting senior government leadership.

Required Qualifications:

• 4+ years of relevant technical experience.
• Experience providing Tier 1-4 service desk and job-control functions.
• Experience troubleshooting and configuring military or government IT devices, including desktops, mobile devices, cellular phones, tablets, MiFis, and printers.
• Experience coordinating with host bases and service providers on communications and IT requests.
• Experience performing trend analysis on fielded equipment and systems to identify performance issues.
• Ability to meet applicable Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined by the DoD Cyber Workforce Framework for Work Role 451 (NIST OV-SA-001).
• Ability to provide responsive technical support within established service requirements.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to support high-priority and executive-level government customers.

Certification Requirements:

• CompTIA Security+ required.
• Cloud+, GICSP, GSEC, or SSCP preferred.

Physical Requirements:

• Ability to lift up to 25 pounds.
• Ability to stand and walk for prolonged periods.
• Ability to periodically twist, bend, and squat.

Razor is an EEO Employer

Razor is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Razor Benefits Overview

Razor offers a comprehensive benefits package that may include medical, dental, and vision insurance; life and disability insurance; paid time off and holidays; a 401(k) plan; and professional development opportunities. Benefits offerings may vary based on position and employment status.