Client Service Associate

Job Description Summary

Pointe Wealth Management is a comprehensive financial planning firm dedicated to delivering the best service and client experience possible. Knowing one another well is an essential part of the equation. Our team is passionate about bringing their knowledge, unique experiences, and collaborative relationships to work every day. As our team evolves, we are seeking a Client Service Associate who shares our vision and values. Additionally, the ideal candidate is warm, professional, and positive.

Apply today and take the next step towards working with your new team. The future is at your fingertips!

Job Description

Essential Duties and Responsibilities

• Service daily client inquiries over the phone and in-person, including scheduling meetings and greeting clients

• Work both independently and within a dynamic team environment to provide administrative support to the financial advisors and branch office

• Open new client accounts, process money movement, and research information as needed

• Ensure client paperwork and documentation is accurate prior to submission and processing Follow up to ensure accurate completion

• Prepare various business summary reports and client-specific reporting as needed for review by the financial advisor

• Create and maintain records and files utilizing Client Relationship Management (CRM) software

• Actively engage in available training/cross-training and educational and/or professional development opportunities to remain current on industry policies and procedures

• Performs other duties and responsibilities as assigned

Knowledge, Skills, and Abilities

Knowledge of

• Company’s working structure, policies, mission, and strategies

• General office practices, procedures, and methods

• Basic investment concepts, practices and procedures used in the securities industry

• Financial markets, products and industry regulations

Skill in

• Client Relationship Management (CRM) software

• Microsoft Office

• Effective communication (in-person, virtual, phone and mail)

Ability to

• Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases

• Analyze and research account information

• Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment

• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns

• Provide a high level of customer service in a calm and professional manner

• Use mathematics sufficient to process account and transaction information

• Use appropriate interpersonal styles and communicate effectively

• Work both independently and as part of a team

• Provide a high level of customer service

Pointe Wealth Management and its employees are independent contractors with respect to Raymond James ; not employees of Raymond James. The term “Raymond James” includes, but is not limited to Raymond James Financial Services, Inc. (“RJFS”) and Raymond James Financial Services Advisors. Inc. (“RJFSA”) as affiliates.

Education

Bachelor’s (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Resident

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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