Network Operations Analyst

Job Description Summary

Under the direction of Global Manager, Network Operations, and in consultation with IT Manager, Network Infrastructure, the Network Operations Analyst will be involved with day-to-day operations, troubleshooting, monitoring and implementation of network infrastructure within the global Raymond James environment. The primary focus of this role will be to participate in administration and management of global Raymond James LAN, WAN, firewalls, load balancing, wireless networks, network access control, etc.

The ideal candidate will have strong networking background with general administration, troubleshooting and design skills. Raymond James is looking for someone who is highly motivated, willing to expand their skillset, and will take ownership of tasks assigned.

Job Description

Essential Duties and Responsibilities

• Ensure Keep-The-Lights-On tasks are handled with priority and efficiency.

• Provide Tier-2 support for incidents and problem tickets.

• Collaborate and provide network security guidance to other teams as needed.

• Responsible for up-time, monitoring, reliability, stability and policy maintenance of supported systems.

• Participate in high priority calls and own problem management tasks.

• Produce and maintain current description and documentation of knowledge management, policy configuration, including tracking and documenting any changes to policies, procedures, and operational tasks.

• Ability to install new networking equipment and cabling within data centers.

• Provide suggestions to Engineering and Architecture teams on current and emerging technologies.

• Bring technical knowledge from external sources and incorporate ideas for creating efficiencies / continuous improvement.

• Provide recommendations for Business Continuity Planning and Disaster Recovery, participate in these activities, and update and maintain network plans.

• Contribute into and own ITIL processes involving change management, audit tracking, etc.

• Promote service offerings to grow global infrastructure to meet business and technology needs.

• Be available for rotational on-call support, as required, on a 24 hour x 7 days / week basis.

• Performs other duties and responsibilities as assigned.

Required Knowledge:

• F5 Load Balancing (LTM, GTM)

• LAN/WAN network technologies and related protocols.

• Firewall Technologies (NGFW, SASE)

• Knowledge of configuring and managing firewall policies, detecting threats, and troubleshooting issues.

• Understanding of security protocols (IPsec, SSL, TLS, etc)

• Experience establishing and troubleshooting IPSec Tunnels.

• SSL VPN (Global Protect, F5 BigIP Edge Client)

• SDWAN and SASE technologies (preferably Cisco Viptela and Prisma SDWAN/Access).

• Wireless networking technologies (802.11x).

• Familiar with automation, monitoring and reporting tools (Solarwinds, SevOne etc)

• Understanding of Cloud technologies (AWS, Azure, SASE, etc).

• Converged voice and data infrastructures.

• Quality of Service (QOS) design and configuration.

• TDM / IP PBX configuration (Avaya, Zoom Phone, etc)

• Common network monitoring, access control (NAC) and troubleshooting tools.

• Knowledge of service management frameworks (ITIL) desirable.

• Fundamentals of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, SD-WAN and VLANs, along with their implementation and troubleshooting.

Ability to:

• Demonstrate a satisfactory level of technical and professional skills or knowledge in position-related areas; remains current with developments and trends in areas of expertise.

• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.

• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints, and probable consequences.

• Develop and use collaborative relationships to facilitate the accomplishment of work goals.

• Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

• Work a non-standard schedule including nights and/or weekends and/or have on-call responsibilities.

Preferred Licenses/Certifications:

• F5 (Certified Administrator | Certified Technical Specialist)

• Cisco (CCNA, CCNP: Routing & Switching | Security | Voice | Data Center)

• Palo Alto Certified Network Administrator (PCNSA)

• Arista Network Administrator

• ForeScout Administration

• AWS Cloud / Azure Administrator certification desired

Education

Bachelor’s: Computer and Information Science, High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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