What are the responsibilities and job description for the Client Service Analyst I position at Global Payments Inc.?
Description
- Maintains positive, timely and accurate communications with partners and clients
- Leverages various tools and technologies to research and resolve issues
- Handles inbound phone call and email tickets
- Skills- Learns to use professional concepts. Applies company policies and
- Job Complexity - Follows practices and procedures for analyzing issues to resolve or escalate.
- Supervision - Works under team leaders to ensure accurate and thorough resolutions
- Problem Solving - Ability to solve problems using experience and good judgment.
- Effective Communication - Demonstrated effective written and oral communication skills
- Technical Aptitude - Learns how to interpret and communicate technical concepts
- May participate in rotation of on-call incident management responsibilities