What are the responsibilities and job description for the Business Operations Coordinator position at Raya Workforce?
Business Operations Coordinator
About the Opportunity:
This is not a traditional 9-to-5 position. If you prefer a highly structured environment with predictable routines, this role may not be the best fit. However, if you thrive in a fast-paced, dynamic setting where every day brings new challenges and opportunities, this could be an excellent career move.
This is not a traditional 9-to-5 position. If you prefer a highly structured environment with predictable routines, this role may not be the best fit. However, if you thrive in a fast-paced, dynamic setting where every day brings new challenges and opportunities, this could be an excellent career move.
Our client is an innovative mobile fleet maintenance company that provides on-site vehicle service directly to commercial fleet customers. By eliminating the need for dealership visits and minimizing vehicle downtime, the company helps businesses keep their operations running efficiently. Serving industries such as construction, oil & gas, delivery, plumbing, and other fleet-intensive sectors, the organization is experiencing rapid growth and expanding its footprint across multiple markets.
Position Overview:
We are seeking a highly organized and proactive Operations Coordinator to serve as a key link between field operations, customers, technicians, and vendors. This role is responsible for coordinating technician schedules, managing service requests, supporting customer accounts, maintaining operational efficiency, and helping ensure smooth day-to-day business operations.
We are seeking a highly organized and proactive Operations Coordinator to serve as a key link between field operations, customers, technicians, and vendors. This role is responsible for coordinating technician schedules, managing service requests, supporting customer accounts, maintaining operational efficiency, and helping ensure smooth day-to-day business operations.
The ideal candidate is adaptable, detail-oriented, customer-focused, and comfortable managing multiple priorities simultaneously. This position offers significant exposure to operations, customer service, field management, and business development, creating strong opportunities for long-term career growth.
Key Responsibilities:
Operations & Dispatch Coordination
Manage daily technician scheduling and dispatch activities.
Coordinate service appointments while maintaining efficient technician utilization.
Communicate real-time updates to customers and field personnel.
Assist in resolving scheduling conflicts and operational challenges.
Customer Account Support
Respond to incoming service requests from existing fleet customers.
Maintain strong customer relationships through proactive communication.
Identify opportunities to expand services within existing accounts.
Ensure customer needs are addressed promptly and professionally.
Inventory & Vendor Coordination
Monitor inventory levels and coordinate procurement of parts and supplies.
Work closely with vendors and third-party service providers.
Help ensure materials and equipment are available to support field operations.
Team & Operational Support
Support technician onboarding and day-to-day accountability.
Assist with process improvement initiatives and operational efficiencies.
Maintain accurate records and operational documentation.
Provide general administrative and operational support as needed.
Operations & Dispatch Coordination
Manage daily technician scheduling and dispatch activities.
Coordinate service appointments while maintaining efficient technician utilization.
Communicate real-time updates to customers and field personnel.
Assist in resolving scheduling conflicts and operational challenges.
Customer Account Support
Respond to incoming service requests from existing fleet customers.
Maintain strong customer relationships through proactive communication.
Identify opportunities to expand services within existing accounts.
Ensure customer needs are addressed promptly and professionally.
Inventory & Vendor Coordination
Monitor inventory levels and coordinate procurement of parts and supplies.
Work closely with vendors and third-party service providers.
Help ensure materials and equipment are available to support field operations.
Team & Operational Support
Support technician onboarding and day-to-day accountability.
Assist with process improvement initiatives and operational efficiencies.
Maintain accurate records and operational documentation.
Provide general administrative and operational support as needed.
What Success Looks Like:
Successful candidates will demonstrate:
Strong initiative and ability to work independently.
Excellent communication and interpersonal skills.
High attention to detail and organizational ability.
Adaptability in a fast-changing environment.
Comfort managing multiple priorities simultaneously.
Strong problem-solving and critical-thinking skills.
Ability to remain calm and effective under pressure.
A sense of ownership and accountability for results.
Comfort learning new technologies and software platforms.
Successful candidates will demonstrate:
Strong initiative and ability to work independently.
Excellent communication and interpersonal skills.
High attention to detail and organizational ability.
Adaptability in a fast-changing environment.
Comfort managing multiple priorities simultaneously.
Strong problem-solving and critical-thinking skills.
Ability to remain calm and effective under pressure.
A sense of ownership and accountability for results.
Comfort learning new technologies and software platforms.
Qualifications:
Bachelor's degree required; advanced degree is a plus.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite.
Ability to quickly learn new software systems and technology platforms.
Must be available to support operations during evenings and weekends when necessary.
Must be able to reliably commute to or relocate to the Shreveport, Louisiana area before employment begins.
Bachelor's degree required; advanced degree is a plus.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite.
Ability to quickly learn new software systems and technology platforms.
Must be available to support operations during evenings and weekends when necessary.
Must be able to reliably commute to or relocate to the Shreveport, Louisiana area before employment begins.
Preferred:
Experience in automotive, fleet services, logistics, transportation, dispatching, or field service operations.
Background in customer service, operations coordination, scheduling, or account management.
Experience working in a fast-paced, growth-oriented environment.
Experience in automotive, fleet services, logistics, transportation, dispatching, or field service operations.
Background in customer service, operations coordination, scheduling, or account management.
Experience working in a fast-paced, growth-oriented environment.
Compensation & Benefits:
Paid Time Off
Holiday Pay
Employee Discounts
Professional Development Support
Career Growth Opportunities
Paid Time Off
Holiday Pay
Employee Discounts
Professional Development Support
Career Growth Opportunities
Why Join?
Opportunity to make an immediate impact within a growing organization.
Exposure to multiple business functions including operations, customer management, field services, and process improvement.
Direct access to leadership and involvement in building scalable processes.
Significant opportunities for career advancement as the company continues to expand.
Collaborative, entrepreneurial environment where contributions are recognized and valued.
Opportunity to make an immediate impact within a growing organization.
Exposure to multiple business functions including operations, customer management, field services, and process improvement.
Direct access to leadership and involvement in building scalable processes.
Significant opportunities for career advancement as the company continues to expand.
Collaborative, entrepreneurial environment where contributions are recognized and valued.