Auto Dealership Service Advisor

Job Summary

Join our dynamic automotive team as a Service Advisor, where you'll be the vital link between our valued customers and our skilled technicians. Your energetic approach will ensure every client receives exceptional service, clear communication, and expert guidance on vehicle maintenance and repairs. With your mechanical knowledge and customer service skills, you'll help drive customer satisfaction, loyalty, and dealership success. This role offers an exciting opportunity to combine automotive expertise with sales acumen in a fast-paced, rewarding environment.

Duties

• Greet customers warmly and listen attentively to understand their vehicle concerns and service needs.
• Explain repair procedures, estimate costs using automotive estimating software, and recommend additional services through upselling techniques.
• Write detailed service orders, ensuring clear communication of work required to technicians and customers.
• Coordinate with technicians to review diagnostics, including automotive diagnostics, collision repair assessments, and mechanical troubleshooting such as transmissions, brakes, suspensions, or diesel engine repairs.
• Manage vehicle drop-offs and pick-ups efficiently while handling cash transactions accurately.
• Follow up with clients on vehicle status updates, explain video multi point inspections of the vehicle, explain repair findings, and promote additional services like oil changes, tire service, alignment, shocks & struts, air brake systems, or other maintenance needs.
• Maintain thorough records of service activities, estimates, and client interactions to ensure seamless workflow and customer satisfaction.

Qualifications

• Proven experience in dealership or automotive service environments as a Service Advisor or similar role. Ford/Lincoln experience a plus!
• Strong mechanical knowledge .
• Familiarity with estimating software and computer-aided vehicle damage estimating tools.
• Excellent communication skills for client interaction and team collaboration.
• Ability to upsell services effectively while maintaining integrity and customer trust.
• Knowledge of automotive repair procedures including oil changes, brake repairs, tire services, alignment, suspension work, diesel engine repairs, shocks & struts replacement, air brake systems, transmissions, and collision repair processes.
• Valid driver’s license with a clean driving record.
• Customer-focused attitude with a passion for delivering exceptional auto service management experiences.
• Must be able to pass drug screening and background

Join us to be part of a vibrant team dedicated to delivering top-tier automotive care! Your expertise will help keep vehicles running smoothly while providing outstanding customer experiences every day! We are an E.O.E. and DFWP. No phone calls please!

Pay: $45,806.64 - $75,595.09 per year

Benefits:

• 401(k)

Work Location: In person

Salary : $45,807 - $75,595