Customer Service & Sales Supervisor

Job Purpose

The Customer Service & Sales Supervisor oversees customer service, transportation and other retail inventory, ensuring efficient, cost-effective, and timely processes. This role is responsible for assessing and managing commercial haulers, collaborating with sales and marketing teams, and identifying the most profitable sales venues for donated items. The Supervisor will also lead a team, ensuring alignment with Rawhide’s mission, operational goals, and financial objectives.

Essential Functions

• Supervise transportation and logistics of donated items to ensure timely and efficient delivery
• Supervise the customer service team, providing back up, guidance and direction
• Supervise the Wholesale Sales and vendor relationships
• Lead and support a team, providing training, direction, and performance feedback.
• Assess incoming inventory and determine the most profitable sales routes and venues
• Maintain accurate records and databases related to vehicle donations, transportation, and sales performance
• Ensure haulers operate in a safe, professional, and reputable manner aligned with Rawhide’s public image
• Collaborate with internal departments, including Production, Finance and Marketing, to optimize the value of donated items

Job Responsibilities

• Supervision & Team Leadership
  • Direct and oversee a team responsible for inventory and transportation functions
  • Provide ongoing training, coaching, and performance evaluations for direct reports
  • Foster a team culture that aligns with Rawhide’s mission and values
• Transportation & Logistics Oversight
  • Oversee the routing and transportation of donated vehicles and retail inventory
  • Work with commercial haulers to ensure adherence to safety and professional standards
  • Address and resolve any donor or hauler discrepancies to maintain a high level of donor satisfaction
• Inventory & Sales Management
  • Evaluate all incoming donated items and determine optimal sales venues based on market trends
  • Monitor and analyze sales data to maximize revenue and improve processes
  • Collaborate with the marketing department to promote high-value retail items
• Budgeting & Forecasting
  • Monitor forecasted expenses related to transportation and sales operations
  • Identify cost-saving opportunities while maximizing profit per item sold
• Maintain Professional and Technical Knowledge
  • Completing required trainings
  • Attending educational workshops
  • Reviewing professional publications
  • Participating in professional societies
• Maintain Staff Job Results
  • Training and coaching support staff
  • Establishing staff goals, monitoring progress, and providing feedback
  • Appraising job results
• Protects the Credibility of the Rawhide Mission
  • Complying with the Rawhide standard of conduct
  • Setting an example, in words and actions, that is consistent with the values and beliefs of Rawhide
• Contributes to Team Effort
  • Performing other duties as directed or assigned by supervisor

Qualifications

• Education & Experience:
  • 2 years of relevant experience in logistics, retail sales, or transportation management
  • Supervisory or leadership experience preferred
  • Automotive experience is a plus
• Technical Skills & Knowledge:
  • Strong analytical and problem-solving abilities
  • Proficiency in Microsoft Office (Word, Excel)
  • Excellent time management and organizational skills
• Soft Skills & Competencies:
  • Strong customer service and communication skills
  • Ability to work both independently and collaboratively across teams
  • Adaptability in a fast-paced environment

Working Conditions