What are the responsibilities and job description for the Store Manager position at RAW Wheels & Tires?
Company Description RAW Wheels & Tires (Rent A Wheel/Rent A Tire), founded in 1996, has grown from a single California store into one of the nation’s largest rent-to-own custom wheel and tire retailers, with over 100 locations and a rapidly growing eCommerce platform. The company is also one of the largest independently owned tire dealers in the U.S., offering extensive product choice and flexible payment solutions. RAW is expanding into full-service “wheel-well” automotive care, integrating tires, wheels, brakes, suspension, alignments, lifts, and leveling into one scalable platform. This evolution creates significant growth opportunities across existing markets and new territories, supported by a best-in-class service operation focused on operational excellence and long-term leadership in the automotive aftermarket. Team members join a fast-growing organization committed to accessible vehicle upgrades, strong customer relationships, and ongoing innovation.
Role Description The Store Manager role at RAW Wheels & Tires is a full-time, on-site position based in Orlando, FL. The Store Manager oversees daily store operations, including staff scheduling, coaching, and performance management to ensure a high level of customer service and operational efficiency. This role is responsible for meeting sales targets, managing inventory, maintaining merchandising standards, and ensuring compliance with company policies and retail loss prevention procedures. The Store Manager works closely with customers to understand their needs, provide product recommendations, explain flexible payment options, and support a positive in-store experience. The position also involves monitoring key performance metrics, handling escalated customer concerns, coordinating basic service offerings, and contributing to local marketing and community outreach efforts.
Qualifications
Role Description The Store Manager role at RAW Wheels & Tires is a full-time, on-site position based in Orlando, FL. The Store Manager oversees daily store operations, including staff scheduling, coaching, and performance management to ensure a high level of customer service and operational efficiency. This role is responsible for meeting sales targets, managing inventory, maintaining merchandising standards, and ensuring compliance with company policies and retail loss prevention procedures. The Store Manager works closely with customers to understand their needs, provide product recommendations, explain flexible payment options, and support a positive in-store experience. The position also involves monitoring key performance metrics, handling escalated customer concerns, coordinating basic service offerings, and contributing to local marketing and community outreach efforts.
Qualifications
- Customer-focused skills, including strong Customer Service and Customer Satisfaction capabilities.
- Effective Communication skills for interacting with customers, team members, and leadership.
- Store Management experience in retail or automotive environments, with proven ability to lead teams and oversee daily operations.
- Knowledge of Retail Loss Prevention practices to protect company assets and ensure a safe store environment.
- Experience in sales, inventory management, and basic automotive or tire/wheel product knowledge is highly beneficial.
- Ability to work on-site full time in Orlando, FL, including evenings and weekends as needed.
- Strong problem-solving, organization, and time-management skills, with the ability to multitask in a fast-paced setting.
- High school diploma or equivalent required; post-secondary education or management training is a plus.
- Previous supervisory experience and comfort with point-of-sale and basic computer systems preferred.