What are the responsibilities and job description for the Crisis Navigator position at Ravenwood Health?
Ravenwood Health is hiring a full time Crisis Navigator to join our team due to exciting program expansion and our recent merger.
At Ravenwood Health, we are looking for professionals who are Ready to learn, grow, and serve with excellence; Reliable in their commitment to clients, colleagues, and quality care; and Connected to our mission of building healthier communities through compassion, collaboration, and person-centered support. These qualities reflect the core values that guide our work and define our culture.
When you join Ravenwood Health, you become part of a team that values your professional growth, recognizes your contributions, and empowers you to make a difference every day. Whether you are beginning your career or bringing years of experience, you will find opportunities to learn, lead, and positively influence the lives of those we serve.
If you are seeking more than just a job, if you are looking for meaningful work, supportive teammates, and the opportunity to change lives—we invite you to join Ravenwood Health, where every day is an opportunity to make a difference.
Full Time Benefits Include:
- Generous PTO Package
- Affordable and Comprehensive Benefits
- Financial Security
- CEUs, Education and Training:
JOB DESCRIPTION
Crisis Navigator:
Reporting to the Emergency Services Coordinator, the Crisis Navigator will serve as a point of contact for individuals experiencing mental health crises, emotional distress, or seeking support for themselves or a loved one.
Crisis Navigator Responsibilities:
- Answer incoming crisis hotline calls, messages, and chats with professionalism and empathy.
- De-escalate individuals in crisis using active listening, validation, and problem-solving techniques.
- Determine the severity of a crisis, including screening for the risk of harm to self or others, and respond accordingly.
- Collaborate with emergency responders, clinicians, and community resources when necessary.
- Conduct risk determinations using standardized tools and guidelines.
- Problem solving and navigation of services with clients and their families including hospitalization discharges.
- Provide callers with appropriate referrals to mental health services, community resources, and emergency services when needed.
- Providing case management services to individual clients or groups
- Problem solving and navigation of services with clients and their families
- Coordinating services with other providers
- Participating with other clinical staff as a member of our interdisciplinary treatment team
Crisis Navigator Education and Experience:
- Bachelor's degree in psychology, social work, or related field and/or three years minimum relevant work experience
- Valid driver's license
- Must be able to pass background check
- Must possess exceptional professional boundaries.
EEO Statement:
Ravenwood Health is firmly committed to prohibiting discrimination based on race, color, sex, age, religion, ancestry, national origin, citizenship, disability, military status, sexual orientation, or genetic information throughout the employment process, from selection through termination. Ravenwood Health expects all employees, vendors, and associates to support the nondiscriminatory policies of Ravenwood Health.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Additional Eligibility
- None
Physical Demands
The physical demands of this job including sitting for long periods of time, bending, and lifting no more than 20 pounds.
Travel and Schedule
Expectations Travel is primarily local, although some out-of-the-area may be expected for training purposes.
Occupational Risk of Exposure to Blood and/or OPIM
Level II - Moderate
EEO Statement
Ravenwood Health is firmly committed to prohibiting discrimination on the basis of race, color, sex, age, religion, ancestry, national origin, citizenship, disability, military status, sexual orientation, or genetic information throughout the employment process, from selection through termination. Ravenwood Health expects all employees, vendors, and associates to support the nondiscriminatory policies of Ravenwood Health.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary : $45,554 - $59,935