What are the responsibilities and job description for the Customer Service / Admin Assistant position at Raven Ridge LLC?
Customer Service/Office Assistant needed for full-time temporary assignment with immediate interview and quick start expected to last 3 months with potential to become permanent. Hours are 8am to 5pm M-F and starting pay rate is $25/hr. This is a great opportunity for a recent college grad or any experienced Customer Service/Admin professionals inbetween jobs that are readily available to start working. Join a team that works hard and likes ot have fun too!
Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.
- Provide prompt and courteous responses to customer questions, concerns, and requests for information regarding our products and services.
- Coordinate with the sales team to schedule consultations, site visits, and installations according to customer preferences and availability.
- Manage customer accounts, including processing orders, generating quotes, and maintaining accurate records of transactions and interactions.
- Address and resolve customer complaints or issues in a timely and effective manner, escalating complex issues to the appropriate department when necessary.
- Collaborate with other departments, such as sales, operations, and logistics, to ensure seamless communication and coordination throughout the customer lifecycle.
- Conduct follow-up communication with customers to ensure satisfaction with our products and services and solicit feedback to identify areas for improvement.
Requirements:
- High school diploma or equivalent
- Previous experience in customer service, sales support, or related field.
- Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
- Strong problem-solving abilities and the ability to remain calm and composed under pressure.
- Proficiency in Microsoft Office suite and customer relationship management (CRM) software.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Willingness to learn and adapt to new technologies and procedures.
- A commitment to providing exceptional customer service and exceeding customer expectations.
Raven Ridge is a full service recruiting organization based in NH. Our experienced recruiters know the local employment market and have relationships with premier employers throughout New England.
Salary : $25