What are the responsibilities and job description for the Administrative Assistant / Customer Support position at Raven Ridge LLC?
Customer Service / Administrative Coordinator (SAP Experience Required)
Location: Nashua, NH
Schedule: Full-Time | In-Office |
Pay: $22-28/hr. DOE
Are you someone who thrives in a fast-paced environment, enjoys helping customers, and has strong administrative and SAP skills? We’re looking for dependable and detail-oriented Customer Service / Administrative Coordinators to join our clients growing team.
In this role, you’ll be the go-to person for supporting customers, processing sales orders, handling returns and RMAs, coordinating repairs, and ensuring administrative processes run smoothly. If you enjoy multitasking, problem-solving, and being part of a collaborative team, we’d love to hear from you.
Responsibilities
- Process customer sales orders accurately in SAP
- Handle customer inquiries via phone and email with professionalism and urgency
- Manage returns, RMAs, credits, and repair requests
- Coordinate with internal departments including sales, warehouse, and service teams
- Track order status, shipments, and customer follow-up activities
- Maintain accurate customer records and documentation
- Assist with administrative support tasks and reporting
- Support continuous improvement of customer service processes
Qualifications
- Prior customer service and administrative experience required
- SAP experience strongly preferred
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office Suite
- Positive attitude and team-oriented mindset
What We Offer
- Stable and supportive team environment
- Opportunity to grow within the organization
- Competitive compensation
- Benefits package available for eligible employees
If you’re organized, customer-focused, and experienced with SAP, we encourage you to apply today.
Salary : $22 - $28