Jr. Marketing Automation Specialist

About Guaranteed Rate:

Guaranteed Rate is the 2nd-largest retail mortgage lender in the U.S. By offering industry-leading tools, low-rate mortgages, and unparalleled customer service, we’ve become the Home Purchase Experts®. At Guaranteed Rate, we think big – pushing beyond what most people believe is possible. We strive to work with the best of the best, building business with the best referral partners and hiring the best employees – allowing us to deliver world-class customer service. Our goal is to make sure every customer has a great experience. Headquartered in Chicago with 5,000 employees in 300 offices across the U.S. and licensed in all 50 states, we’ve helped thousands of homeowners with more than $37 billion in home purchase loans and refinances in just the past year alone.

Pay Range: $55k-$60k

Hybrid: 3940 N. Ravenswood, Chicago, IL

Role Overview:

We're hiring a Junior Marketing Automation Specialist to join our marketing automation team. In this role, you'll build and maintain the custom automations that connect and power our marketing technology stack. Early on, the emphasis is on learning the technical backends of our platforms—APIs, data schemas, authentication, and how data flows between systems—and translating marketing needs into working automations using visual workflow builders. This is a hands-on, build-focused role for someone who's curious about how systems connect and motivated to grow their technical depth quickly.

Responsibilities

• Build initial (V1) automations using visual workflow builder tools such as Microsoft Power Automate, Adobe Workfront Fusion, Workato, etc. to connect and support our marketing platforms
• Learn the technical backends of the platforms in our stack—APIs, data schemas, authentication methods, and how data moves between systems—and apply that understanding to build efficient, reliable automations
• Maintain, monitor, and troubleshoot existing automations (especially those you've built), ensuring uptime, data integrity, and consistent performance
• Think creatively to design automation solutions that meet evolving business and marketing needs, and identify opportunities to improve or streamline existing workflows
• Apply data-integrity and security best practices throughout the automation lifecycle (data handling, access, and connection management)
• Document automations clearly—workflows, data mappings, dependencies, and known edge cases—so they're maintainable over time
• Provide a small amount of direct platform support, primarily handling escalations that stem from automation gaps or failures
• Collaborate closely with the marketing automation team, and support automation needs on projects owned by other teams as needed
• Other duties as assigned

Skills & Qualifications

• Working familiarity with how automations function—how they connect platforms, the role of APIs, why data integrity matters, and basic security considerations—or a strong aptitude and eagerness to learn these quickly (required)
• Practical experience building automations with visual workflow builder tools (Power Automate, Workfront Fusion, Workato, or similar) required
• Familiarity with common mortgage marketing technology platforms (e.g., Total Expert, MonitorBase, HomeBot, Yext, Evocalize, Relcu, OneTrust) is preferred, but not required
• Detail-oriented, with a methodical approach to building and debugging
• Creative problem solver who can see the possibilities in a platform and design practical solutions
• Curious and self-motivated, with a genuine interest in learning technical systems
• Clear communicator, able to explain technical concepts and document work for others
• Experience with utilizing AI (Anthropic & OpenAI models) to solve problems, perform research and build mockup workflows
• Self-starter who also thrives as part of a team
• Adaptable and able to pivot as business needs change and evolve

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

Please click this link to learn more about our benefit offerings for Washington State: Benefit Offerings for Washington State