Senior Director, Global Quality

Location: Concord, Ohio or Shelton, Connecticut
Reports to: Chief Operating Officer

Company Overview

Ranpak is a global leader in sustainable packaging solutions, specializing in paper-based protective packaging and end-of-line automation systems. With a commitment to reducing environmental impact while enabling operational efficiency for customers, Ranpak delivers innovation across materials science, machinery, and digital integration.

Position Summary

The Senior Director, Global Quality is a strategic and operational leader responsible for driving world-class quality performance across Ranpak’s global footprint, including manufacturing, supplier quality, product quality, and customer experience. This role will define and execute the company’s global quality strategy, ensuring alignment with business objectives, regulatory requirements, and customer expectations.

The ideal candidate brings deep experience in manufacturing quality systems, supplier ecosystems, and capital equipment environments, with a strong orientation toward continuous improvement, sustainability, and scaling quality in a global organization.

Key Responsibilities

Global Quality Strategy & Leadership

• Develop and lead the global quality vision, strategy, and roadmap aligned with Ranpak’s growth and innovation agenda.
• Establish a unified quality management system (QMS) across regions, ensuring consistency, scalability, and compliance.
• Serve as a key advisor to executive leadership on quality risks, opportunities, and performance.

Operational Quality Excellence

• Drive quality performance across manufacturing sites, focusing on defect reduction, yield improvement, and cost of poor quality (COPQ).
• Implement and sustain best-in-class methodologies (e.g., Lean, Six Sigma, APQP, PPAP as applicable).
• Define and monitor key quality KPIs, ensuring actionable insights and accountability.

Supplier Quality Management

• Lead supplier quality strategy for global sourcing and manufacturing partners.
• Establish robust supplier qualification, auditing, and performance management processes.
• Collaborate cross-functionally to ensure supply chain resilience and quality consistency.

Product & Systems Quality

• Oversee product quality across Ranpak’s portfolio, including protective packaging materials and automation systems.
• Partner with R&D and engineering teams to ensure quality is embedded in product design and development.
• Lead field quality and reliability initiatives, including root cause analysis and corrective actions.

Customer Experience & Field Quality

• Champion a “voice of the customer” culture by integrating customer feedback into quality improvements.
• Lead resolution of major customer quality issues and escalations.
• Enhance field service quality and ensure consistent system performance in customer environments.

Regulatory Compliance & Certifications

• Ensure compliance with applicable global standards and certifications (e.g., ISO 9001, ISO 14001, and others as relevant).
• Maintain audit readiness and oversee internal/external audits.

Team Leadership & Capability Building

• Build, lead, and develop a high-performing global quality organization.
• Foster a culture of accountability, continuous improvement, and data-driven decision-making.
• Drive talent development, succession planning, and capability building across regions.

Qualifications

Experience

• 15 years of progressive quality leadership experience in global manufacturing environments.
• Experience in industrial equipment, packaging, automation systems, or related sectors strongly preferred.
• Proven track record of leading global quality transformations and driving measurable performance improvements.
• Deep experience with supplier quality and global supply chain ecosystems.

Education

• Bachelor’s degree in Engineering, Manufacturing, or related field required; advanced degree preferred.

Technical & Leadership Skills

• Expertise in quality systems and methodologies (Lean, Six Sigma – certification preferred).
• Strong knowledge of QMS frameworks and regulatory standards (ISO certifications).
• Demonstrated ability to influence across functions and geographies.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication and executive presence.

Key Success Metrics

• Reduction in defect rates and cost of poor quality (COPQ)
• Improvement in supplier quality performance
• Customer satisfaction / net promoter score (NPS) improvements
• Successful global QMS implementation and audit outcomes
• Field reliability and service quality metrics

Why Join Ranpak

• Be part of a mission-driven organization advancing sustainable packaging innovation
• Lead transformation in a growing, global industrial technology company
• Opportunity to shape quality at the intersection of materials science, automation, and customer experience