What are the responsibilities and job description for the Customer Service Representative position at Rangam?
Rangam is a global Total Talent management firm with over 25 years of experience in fostering sustainable and inclusive workforce solutions. As a minority-, woman-, and disability-owned company, Rangam is dedicated to its mission of accelerating meaningful employment for all. Guided by core values like empathy, integrity, agility, inclusion, and innovation, Rangam strives to create opportunities that connect talent, communities, and employers. The company believes in the intrinsic value of all individuals and their ability to contribute meaningfully to society. Rangam operates internationally, offering career opportunities across the US, India, and EMEA regions.
This is a hybrid contract role for a Customer Service Representative based in Wayzata, MN, with flexibility for partial remote work. In this role, you will handle customer inquiries professionally and efficiently, ensuring excellent customer satisfaction and experience. Key responsibilities include answering customer questions, resolving issues, maintaining accurate records, and actively contributing to the continuous improvement of customer service processes. You will play a critical role in fostering positive client relationships by delivering a high standard of service in every interaction.
- Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Strong understanding of Customer Experience and a passion for enhancing it
- Excellent communication and interpersonal skills to establish positive client engagement
- Problem-solving abilities and a customer-first attitude to resolve issues effectively
- Experience with CRM systems or similar tools is a plus
- Strong organizational skills with attention to detail
- High school diploma or GED required; a bachelor's degree is a plus