Desktop Support Technician

Scope of Work

Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.

Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.

Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between customer locations required 25% - 40%.

Education

High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A and Net may be substituted for 6 months of experience OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.

Experience

Minimum of 5 years of experience in the installation, maintenance, and technical support of workstation hardware.

Primary Job Duties/ Tasks

Concentration and desire to work in desktop support.

Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.

Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.

Assist in coordinating audio-visual setup and videoconference support.

Assist with annual inventory scanning and equipment surplus.

Install, configure, and update software.

Participate in team projects, meetings and assignments.

Responsible for reading and following the Department's Procedures and Policies.

Responsible for understanding and enforcing the Department's Policies and Procedures.

Responsible for documenting solutions to Technology issues.

Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.

Perform other related duties as assigned.

Ability to lift up to 50 lbs.

Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

General Knowledge Skills and Abilities (KSAs):

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.

Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.

Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.

Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.

Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.

Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others

Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.

Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations, as accordingly.

Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.

Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Scope of Work

• Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
• Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
• Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between customer locations required 25% - 40%.

• Concentration and desire to work in desktop support.
• Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
• Assist in coordinating audio-visual setup and videoconference support.
• Assist with annual inventory scanning and equipment surplus.
• Install, configure, and update software.
• Participate in team projects, meetings and assignments.
• Responsible for reading and following the Department's Procedures and Policies.
• Responsible for understanding and enforcing the Department's Policies and Procedures.
• Responsible for documenting solutions to Technology issues.
• Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
• Perform other related duties as assigned.
• Ability to lift up to 50 lbs.
• Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

Education

High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A and Net may be substituted for 6 months of experience OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.

Experience

Minimum of 5 year of experience in the installation, maintenance, and technical support of workstation hardware.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Salary : $25